Hotel Operations Director

3 days ago

London, Greater London, United Kingdom Trip Full time
Job Title: Hotel Operations Director

We are seeking a skilled Hotel Operations Director to join our team at Trip.com Group. This role is responsible for managing internal technical responses, partner integrations, and technical engagement management.

Key Responsibilities:

  • Internal Technical Response:
    • Forward universal issues to regional or global headquarters with accurate descriptions for long-term solutions.
    • Identify causes and handle individual and basic issues.
    • Provide initial technical responses and feedback to local teams for system connectivity concerns.
  • Partner Integrations / Technical Engagement Management:
    • Assist with Pilot/Beta processes as a liaison between clients/support and partners.
    • Collaborate with internal teams and partners to analyze and troubleshoot integration and operation issues.
    • Create and maintain accurate integration documentation for new integrations, enhancements, and migrations.
    • Provide API integration and testing support, both internally and externally.
    • Perform end-to-end testing with partner system connectivity.

Requirements:

  • Experience in hotel front desk and/or reservation systems is an advantage, especially knowledge of CRS, PMS, and hotel distribution systems, and API languages (XML).
  • Strong stakeholder management across technical and commercial teams.
  • Great communicator with strong learning ability and desire to take ownership of the system.
  • Excellent communication skills in English and Chinese are mandatory; any other European languages are a plus.

Benefits:

  • Our rapid business growth in global markets offers abundant career opportunities at various levels and in multiple functions.
  • Internal transfers are encouraged, and a global job rotation program enables you to pursue a global career path and make a global impact.
  • We provide learning opportunities to further your career in areas of leadership capability, soft skills, and professional expertise.
  • We encourage flexible work arrangements.
  • Enjoy company-sponsored celebrations and activities at holidays, birthdays, and colorful team events.

Estimated Salary Range: $80,000 - $120,000 per year, depending on experience and qualifications.

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