Customer Success Business Partner

3 weeks ago


London, Greater London, United Kingdom Encord Full time

About Us

At Encord, we're building the AI infrastructure of the future. Our focus on quality training data is crucial for the success of any AI application. Most teams struggle to prepare quality data, making this step costly and time-consuming.

We are a talented team of 60, working at the cutting edge of computer vision and deep learning, backed by top investors and industry leaders. We have big plans ahead and are seeking a Senior Customer Success Manager to join our GTM team.

The Role

As part of Encord's continued growth, we need an experienced Customer Success Manager to work with our largest and most complex customers. You will help them successfully embed Encord into their AI applications.

Working closely with Sales, Growth, and Engineering teams, you will report directly to the co-founders. The ideal candidate has a track record of making customers successful with complex technology and consistently overachieving on Gross and Net Revenue Retention targets.

About You

You have extensive customer-facing experience, especially with Enterprise customers. You have a track record of successful internal collaboration and strengthening existing customer relationships.

What We Offer

Competitive salary, commission, and equity in a hyper-growth business. Strong in-person culture with most team members in the office 3+ days a week. 25 days annual leave, plus public holidays.



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