Customer Success Business Developer

3 days ago


London, Greater London, United Kingdom Law Business Research Full time
About Us

Law Business Research is a leading provider of intelligence, news, analytics, and tools to the Legal (Private Practice, In-House), GRC, IP, and Arbitration markets.

Job Overview

We are seeking a Customer Success Business Developer to join our Practice Intelligence GTM division. This role will focus on driving customer satisfaction and engagement from our Lexology PRO client base.

Key Responsibilities
  • Develop customer relationships that promote retention, improving customer lifetime value and reducing churn.
  • Collaborate with Sales, Account Management, and Product teams to drive customer adoption and demonstrate value.
  • Work with Account Managers and Business Development Teams to improve renewal rates by volume and value.
Onboarding and Client Support
  • Onboard new clients and gain an understanding of each customer's business objectives and expectations of the product.
  • Deliver memorable training sessions to clients and provide demo assistance to the sales and account management team.
  • Achieve all identified customer touch points and manage delivery of client usage reporting and review metrics.
Required Skills and Qualifications
  • Effective communication skills, both written and verbal.
  • Self-motivated and driven individual with problem-solving skills.
  • Excellent attention to detail and ability to plan and prioritize workload.
  • Highly organized and adaptable to emerging priorities.
Benefits

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience. Additional benefits include:

  • Pension scheme with employer contribution.
  • Cycle to Work scheme and Season Ticket Loan.
  • Employee Assistance Programme and Eye Care.
  • £350 annual wellbeing allowance.
  • Life assurance and private healthcare after 4 months and 1 year's service, respectively.

We pride ourselves on being an inclusive and equal opportunities employer, committed to making our organization an engaging place to work.



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