Customer Success Business Partner

2 weeks ago


London, Greater London, United Kingdom Windward Full time

Windward is a leading provider of decision support platforms for the maritime industry.

We are seeking an experienced Customer Success Business Partner to join our team in London, UK.

As a Customer Success Business Partner at Windward, you will work closely with our global enterprise customers to ensure they achieve maximum value from our solutions.

Your primary responsibilities will include:

  • Managing client accounts on both strategic and operational levels
  • Trusted customer advisor and value creation
  • Responsible for Account Management and relationship
  • Responsible for renewal negotiations and maintaining a low Gross Churn
  • Main expert contact
  • Providing the voice of the customer internally
  • Training customers on our solutions and use cases
  • Upselling and expanding existing customers installed base
  • Introducing and assimilating new features
  • Working closely with our Delivery, Support, R&D, Product, Marketing and Sales teams

Requirements for this role include:

  • 4+ years of experience in a Customer Success / Account Management role
  • Experience working in SaaS companies with global enterprise customers - a must
  • Experience working with maritime domain - a major advantage
  • Experience in value-based discussions and commercial negotiations with customers
  • Experience working with product and R&D management
  • Willingness to travel to multiple locations worldwide, up to 30% of the time
  • Excellent interpersonal and communication skills
  • Quick learner, curious, creative, and open-minded
  • Experience working with Customer Success supporting systems such as Salesforce, CS Platforms and training tools
  • Familiarity with B2B customers and business processes - an advantage
  • Additional languages other than English - an advantage
  • Hybrid work – expectation to be in the office 3 times a week


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