Customer Experience Delivery Lead

Job DescriptionThe Customer Experience Lead will oversee end-to-end service delivery, ensuring smooth and scalable operations that meet the needs of both customers and carers on our platform. This includes managing escalations, maintaining customer health scores, and identifying opportunities for service improvement.

Customer Experience LeadWe are seeking an experienced Customer Experience Lead to join our team in London. As a key member of our cross-functional team, you will be responsible for developing and delivering exceptional customer experiences across multiple channels.The ideal candidate will have a strong background in Agile/Scrum programme management, with...

Job DescriptionCrisis is a national charity for people experiencing homelessness, and we are looking for a Customer Experience Lead to support our shops in achieving exceptional customer service standards. This role involves working closely with the Shop Manager and Assistant Shop Manager to deliver an outstanding customer experience, process stock, and...

Blink is a leading Employee App that empowers teams to work together seamlessly. As a Customer Experience Lead, you will be responsible for building and maintaining relationships with key stakeholders across our customer base in the UK, USA, and Australia.Key Responsibilities:Identify customers' needs and provide value-based business cases to promote Blink...

Job Title: Digital Customer Engagement SupervisorWe are seeking an experienced team leader with a proven track record in delivering high-quality customer experiences through optimized self-service solutions. Located in Milton Keynes, this 12-month fixed-term contract offers a competitive salary of £36,500.We value innovation and efficiency in our customer...

Estimated salary: £50,000 - £65,000 per year.About the RoleWe are seeking a highly skilled UX Researcher to join our team at Rail Delivery Group. As a key member of our Product Team, you will be responsible for conducting user research to improve the customer experience with our Passenger Assist system.You will work closely with cross-functional teams to...

Job DescriptionAs a Technical Account Manager at Square One Resources, you will play a critical role in driving customer success and growth. You will be responsible for partnering with customers to understand their business needs, developing tailored solutions to meet those needs, and ensuring seamless delivery of our solutions.About the RoleWe are looking...

Key ResponsibilitiesThe Operations Manager will be responsible for overseeing daily operations, analyzing performance metrics, and implementing process improvements to enhance customer satisfaction. This role requires strong leadership skills, attention to detail, and excellent communication abilities to collaborate effectively with internal...

Lead Customer Operations for GrowthWe are seeking a highly skilled Head of Customer Operations to join our team at Urban Jungle Services Ltd. and play a key role in driving business growth.As Head of Customer Operations, you will work closely with our Operations Director and senior leadership team to inspire and lead a high-performing operations team,...

We’re seeking a Customer Experience and Strategy Lead to join our team at Kantar Group.This is an exciting opportunity to work closely with clients to understand their business objectives and craft the most appropriate customer experience solution to meet these objectives.Key responsibilities include:Developing collaborative, strategic partnerships with...

Job Description\Delivery Mates is seeking an experienced Parcel Delivery Driver to join our team. As a key member of our delivery network, you will be responsible for delivering parcels safely and efficiently to our customers across the Southampton area.\Key Responsibilities\- Deliver parcels to residential and commercial addresses within designated routes\-...

Our Company OverviewAt Software Delivery (Non-Technical), we're committed to delivering custom software solutions that exceed our clients' expectations. Our team of experts uses technology to drive business growth, efficiency, and innovation.The Job DescriptionWe're looking for an experienced Custom Software Architect Lead to join our team. As a Software...

We are seeking an experienced Customer Experience Manager Lead to join our growing team at Accurx Limited. This role will focus on ensuring that our customers achieve their goals through effective relationship-building and strategic account management.About the Role:Manage a pipeline of contract renewals and mitigate against potential churn riskDevelop and...

Senior Retail Leadership OpportunityWe are seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's.About the RoleThis is an excellent opportunity for a customer-focused individual to develop their leadership skills and progress in their retail career. As a Customer Experience Manager, you will be responsible for...

Cisco Systems, Inc. is seeking a highly skilled Customer Experience Transformation Lead to drive the successful adoption and utilization of our technologies within customer organizations.The ideal candidate will have 3 years of delivery experience and a solid understanding of software lifecycle practices.Drive adoption of software and services to achieve...

Customer Experience Lead - TicketingWe are committed to delivering an exceptional customer experience at Alexandra Palace, and as our Customer Experience Lead - Ticketing, you will play a crucial role in achieving this goal. You will be responsible for managing our ticketing operations, collaborating with internal and external stakeholders, and analyzing...

We're looking for a highly skilled Customer Experience Lead to join our team at Match Digital. As a key member of our organization, you'll play a crucial role in delivering best-in-class customer experiences across all touchpoints.About the Role:This is an exciting opportunity to work with both internal and external stakeholders to review, govern, and...

Job DescriptionWe are seeking a seasoned Customer Experience Lead to join our Marketing team at Accruent. As a key member of our team, you will play a critical role in developing and implementing marketing strategies that drive customer satisfaction and retention.The ideal candidate will have a minimum of 5 years of experience creating and executing customer...

About the RoleAs a Customer Experience Transformation Lead at Capgemini Invent, you will play a pivotal role in shaping the future of our clients' businesses by leveraging digital customer experience technologies. With a strong background in customer-centric transformation delivery, you will lead multidisciplinary teams to drive innovation and provide...

We're partnering with a leading travel insurance organisation to drive internal customer experience programs across the wider business. The Customer Experience Lead will have the following responsibilities:Utilise quantitative and qualitative data, and various other data sources to generate strategic insightsReport insights and business recommendations to...