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Complaints Resolution Specialist
2 months ago
Job Summary
We are seeking a skilled Complaints Resolution Specialist to join our team at NHBC. As a Complaints Resolution Specialist, you will be responsible for investigating and resolving customer complaints in a timely and professional manner.
Key Responsibilities
- Investigate and resolve customer complaints in accordance with regulatory requirements and company policies.
- Liaise with customers, colleagues, and other stakeholders to ensure effective communication and resolution of complaints.
- Develop and maintain a thorough understanding of company policies, procedures, and regulatory requirements.
- Provide excellent customer service and ensure that complaints are resolved in a fair and timely manner.
- Collaborate with colleagues to identify and implement process improvements to enhance the complaint resolution process.
Requirements
- FCA working knowledge and understanding is essential for the role.
- Complaints experience in an office-based role is essential.
- Computer literate.
- Strong written and verbal communication skills.
What We Offer
- 27 days annual leave (plus bank holidays) and a holiday purchase scheme.
- Generous pension scheme, with an employer contribution of up to 10.5%.
- Life Assurance (x4 salary).
- Subsidised private medical insurance.
- Cycle to Work scheme.
- Employee discounts platform, including gym discounts.
- 24/7 employee assistance programme supporting your mental wellbeing.
- 2 days volunteer leave.
- Equalised maternity, paternity, adoption leave and pay for all new parents.
- Payroll Giving, this allows you to make donations to your chosen charity through monthly pay deductions.
About NHBC
NHBC is a modern, lifestyle and family-friendly employer who are in a period of rapid growth, investing in technology, data and new ways of working. We need passionate, talented and driven people to join us on this journey.
We encourage our colleagues to work flexibly and offer exceptional personal development and career progression opportunities. If you're ambitious, driven and hard-working you will succeed with us.
We are committed to creating an inclusive culture that encourages everyone to bring their true selves to work. We fundamentally believe in the rights of all our employees and customers to be treated fairly, with dignity and respect, free from discrimination.
