Complaints Resolution Specialist
6 days ago
Job Summary
NHBC seeks a Complaints Resolution Specialist to support homeowners with simple complaints. The ideal candidate has FCA working knowledge, Complaints experience, and strong written and verbal communication skills.
Key Responsibilities
- Thoroughly investigate and resolve complaints in a timely manner, ensuring good outcomes for policyholders.
- Liaise with other departments and stakeholders to effectively communicate findings.
- Support colleagues in progressing complex cases where possible.
- Keep accurate admin records and internal systems up to date.
What We Offer
- 27 days annual leave, holiday purchase scheme, and pension scheme.
- Subsidised private medical insurance, Cycle to Work scheme, and employee discounts platform.
- 24/7 employee assistance programme and 2 days volunteer leave.
- Equalised maternity, paternity, adoption leave and pay for new parents.
About Us
NHBC is a modern, lifestyle and family friendly employer committed to creating an inclusive culture. We offer exceptional personal development and career progression opportunities.
-
Complaints Resolution Specialist
1 month ago
Milton Keynes, Milton Keynes, United Kingdom Abound Full timeWe're seeking a skilled Complaints Resolution Specialist to join our team at Abound. As a key member of our customer service team, you'll be responsible for managing and resolving customer complaints in a timely and effective manner.Key responsibilities include:Managing and resolving customer complaints in accordance with FCA guidelines and FOS...
-
Complaints Resolution Specialist
1 month ago
Milton Keynes, Milton Keynes, United Kingdom Abound Full timeWe are seeking a skilled Complaints Resolution Specialist to join our team at Abound. As a key member of our customer service team, you will be responsible for managing and resolving customer complaints in a timely and effective manner.The ideal candidate will have a minimum of 3-5 years' experience in a complaint handling role within the financial services...
-
Complaints Resolution Specialist
1 month ago
Milton Keynes, Milton Keynes, United Kingdom NHBC Full timeJob SummaryWe are seeking a skilled Complaints Resolution Specialist to join our team at NHBC. As a Complaints Resolution Specialist, you will be responsible for investigating and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesInvestigate and resolve customer complaints in accordance with regulatory requirements and...
-
Complaints Resolution Specialist
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom NHBC Full timeAbout the RoleWe are seeking a highly skilled Complaints Officer to join our team at NHBC. As a Complaints Officer, you will be responsible for the end-to-end review of your own caseload of complaints from receipt to final decision, ensuring that complaints are thoroughly reviewed, investigated, and resolved in a timely manner with a high degree of...
-
Claims Resolution Specialist
1 month ago
Milton Keynes, Milton Keynes, United Kingdom Stride Resource Management Ltd Full timeClaims Resolution SpecialistStride Resource Management Ltd is seeking an experienced Claims Resolution Specialist to join their team. The role involves handling and settling a diverse caseload of Casualty claims, typically in excess of £75K. This includes a mix of Employers' Liability, Public Liability and Product claims, from inception to resolution. The...
-
Global Claims Resolution Specialist
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Crawford & Company Full timePosition SummaryWe are seeking a highly motivated and detail-oriented Global Claims Resolution Specialist to join our team at Crawford & Company. As a key member of our global operations, you will play a vital role in providing exceptional customer service and ensuring timely resolution of complex insurance claims.Key Responsibilities:You will be the primary...
-
Mental Health Crisis Resolution Specialist
6 days ago
Milton Keynes, Milton Keynes, United Kingdom Central & North West London NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Clinical/Counselling Psychologist to join our team as a Mental Health Crisis Resolution Specialist. This is an exciting opportunity for a motivated and adaptable professional to make a significant impact in delivering high-quality psychological services to patients in crisis.The successful...
-
Dispute Resolution Specialist
5 days ago
Milton Keynes, Milton Keynes, United Kingdom G2 Legal Limited Full timeAt G2 Legal Limited, we are seeking a talented Dispute Resolution Specialist to join our team. This is an exciting opportunity for a senior litigation attorney to take their career to the next level.We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience, and a great work-life balance. Our firm provides rapid progression...
-
Customer Experience Specialist
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom CreatePay Full timeJob DescriptionCreatePay is a leading provider of payment solutions products, dedicated to helping small to medium sized UK businesses streamline their payment processes. We're looking for a Customer Experience Specialist to provide day-to-day support directly to our customers by creating a positive customer experience and resolving customer complaints as...
-
Complaint Resolution Director
5 days ago
Milton Keynes, Milton Keynes, United Kingdom NHBC Full timeAbout the RoleWe are seeking a talented individual to lead our Consumer Affairs & Consumer Support teams, overseeing the implementation of risk-based quality assurance programmes and guaranteeing excellent consumer outcomes across the customer journey.The ideal candidate will set and manage NHBC's Vulnerable Customer strategy, ensuring delivery of tailored...
-
Milton Keynes, Milton Keynes, United Kingdom Stride Resource Management Ltd Full timeAt Stride Resource Management Ltd, we are seeking a skilled Professional Casualty Claims Resolution Specialist to join our team of 8 experienced claims handlers. This exciting opportunity focuses on handling and settling diverse caseloads of complex Casualty claims in excess of £75K.The role involves providing expert advice to policyholders within specified...
-
Dispute Resolution and Litigation Specialist
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Ideal Personnel & Recruitment Solutions Limited Full timeThe ideal candidate for this role will have a strong background in dispute resolution and litigation. The successful candidate will be responsible for overseeing the maintenance of work and fee income targets, reporting on performance, and liaising with clients.Key Responsibilities:Ensure the department meets its work and fee income targetsMonitor and report...
-
Commercial Dispute Resolution Specialist
6 days ago
Milton Keynes, Milton Keynes, United Kingdom Chadwick Nott Full timeCompany OverviewChadwick Nott is a leading regional firm rated in the top tier of L500 for their work and ranked highly in the Top 10 Best Law Firms to work for.We are committed to developing a diverse and inclusive culture as well as supporting our large client network achieve the same. We are an equal opportunities employer and encourage applications of...
-
ER Specialist
1 month ago
Milton Keynes, Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Full timeER Specialist OpportunityAn exciting opportunity has arisen for an experienced ER Specialist to join a commercial, fast-paced, multisite organisation in the blue collar environment. As an ER Specialist, you will play a pivotal role in driving continuous improvement and upskilling our line managers in all ER matters.Key Responsibilities:Support disciplinary,...
-
Customer Service Support Specialist
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Redline Group - Specialist Recruitment for Technology & Electronics Companies Full timeJob Title: Customer Service Support SpecialistWe are seeking a highly motivated and meticulous Customer Service Support Specialist to join our rapidly growing team in Milton Keynes, Buckinghamshire.This is an excellent opportunity for a Customer Service Support Specialist with SAGE experience to deliver expert advice, co-ordinate technical issues, and...
-
Office Support Specialist
2 days ago
Milton Keynes, Milton Keynes, United Kingdom Network Rail Full timeAbout Network RailWe're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve.The Business Review Assistant will play a key role in supporting our team at Network Rail. The successful candidate will be responsible for managing workflow records, ensuring clarity and timely closure of job progress while handling...
-
Milton Keynes, Milton Keynes, United Kingdom Central and North West London NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly skilled Clinical/Counselling Psychologist to lead our Crisis Resolution and Home Treatment Team. The successful candidate will have experience in crisis work, clinical health psychology, and be committed to delivering patient-focused care and treatment.Job SummaryThe post holder will be responsible for developing,...
-
Customer Experience Champion
1 month ago
Milton Keynes, Milton Keynes, United Kingdom CreatePay Full timeCreatePay is a leading provider of payment solutions, dedicated to helping small to medium sized UK businesses streamline their payment processes. We're looking for a Customer Experience Champion to join our MK based Operations team.The Customer Experience Champion will provide day to day support directly to our customers by creating a positive customer...
-
Desktop Support Specialist
5 days ago
Milton Keynes, Milton Keynes, United Kingdom GBA5 EntServ UK Limited Full timeJob OverviewGBA5 EntServ UK Limited is seeking a skilled Desktop Support Specialist to join our team in Swindon. As a key member of our IT department, you will be responsible for providing top-notch support to our clients.About the RoleWe are looking for an experienced Desktop Support Specialist to provide technical assistance and resolution of desktop...
-
Customer Retention Expert
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom CreatePay Full timeJob Title: Customer Retention ExpertCreatePay, a leading provider of payment solutions, seeks an experienced Customer Retention Expert to join their MK based Operations team. The ideal candidate will provide day-to-day support to customers by creating a positive experience and resolving complaints in a timely manner while adhering to FCA guidelines.The...