Complaints Resolution Specialist

6 days ago


Milton Keynes, Milton Keynes, United Kingdom NHBC Full time

Job Summary

NHBC seeks a Complaints Resolution Specialist to support homeowners with simple complaints. The ideal candidate has FCA working knowledge, Complaints experience, and strong written and verbal communication skills.

Key Responsibilities

  1. Thoroughly investigate and resolve complaints in a timely manner, ensuring good outcomes for policyholders.
  2. Liaise with other departments and stakeholders to effectively communicate findings.
  3. Support colleagues in progressing complex cases where possible.
  4. Keep accurate admin records and internal systems up to date.

What We Offer

  • 27 days annual leave, holiday purchase scheme, and pension scheme.
  • Subsidised private medical insurance, Cycle to Work scheme, and employee discounts platform.
  • 24/7 employee assistance programme and 2 days volunteer leave.
  • Equalised maternity, paternity, adoption leave and pay for new parents.

About Us

NHBC is a modern, lifestyle and family friendly employer committed to creating an inclusive culture. We offer exceptional personal development and career progression opportunities.



  • Milton Keynes, Milton Keynes, United Kingdom Abound Full time

    We're seeking a skilled Complaints Resolution Specialist to join our team at Abound. As a key member of our customer service team, you'll be responsible for managing and resolving customer complaints in a timely and effective manner.Key responsibilities include:Managing and resolving customer complaints in accordance with FCA guidelines and FOS...


  • Milton Keynes, Milton Keynes, United Kingdom Abound Full time

    We are seeking a skilled Complaints Resolution Specialist to join our team at Abound. As a key member of our customer service team, you will be responsible for managing and resolving customer complaints in a timely and effective manner.The ideal candidate will have a minimum of 3-5 years' experience in a complaint handling role within the financial services...


  • Milton Keynes, Milton Keynes, United Kingdom NHBC Full time

    Job SummaryWe are seeking a skilled Complaints Resolution Specialist to join our team at NHBC. As a Complaints Resolution Specialist, you will be responsible for investigating and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesInvestigate and resolve customer complaints in accordance with regulatory requirements and...


  • Milton Keynes, Milton Keynes, United Kingdom NHBC Full time

    About the RoleWe are seeking a highly skilled Complaints Officer to join our team at NHBC. As a Complaints Officer, you will be responsible for the end-to-end review of your own caseload of complaints from receipt to final decision, ensuring that complaints are thoroughly reviewed, investigated, and resolved in a timely manner with a high degree of...


  • Milton Keynes, Milton Keynes, United Kingdom Stride Resource Management Ltd Full time

    Claims Resolution SpecialistStride Resource Management Ltd is seeking an experienced Claims Resolution Specialist to join their team. The role involves handling and settling a diverse caseload of Casualty claims, typically in excess of £75K. This includes a mix of Employers' Liability, Public Liability and Product claims, from inception to resolution. The...


  • Milton Keynes, Milton Keynes, United Kingdom Crawford & Company Full time

    Position SummaryWe are seeking a highly motivated and detail-oriented Global Claims Resolution Specialist to join our team at Crawford & Company. As a key member of our global operations, you will play a vital role in providing exceptional customer service and ensuring timely resolution of complex insurance claims.Key Responsibilities:You will be the primary...


  • Milton Keynes, Milton Keynes, United Kingdom Central & North West London NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Clinical/Counselling Psychologist to join our team as a Mental Health Crisis Resolution Specialist. This is an exciting opportunity for a motivated and adaptable professional to make a significant impact in delivering high-quality psychological services to patients in crisis.The successful...


  • Milton Keynes, Milton Keynes, United Kingdom G2 Legal Limited Full time

    At G2 Legal Limited, we are seeking a talented Dispute Resolution Specialist to join our team. This is an exciting opportunity for a senior litigation attorney to take their career to the next level.We offer a competitive salary of £60,000 - £80,000 per annum, depending on experience, and a great work-life balance. Our firm provides rapid progression...


  • Milton Keynes, Milton Keynes, United Kingdom CreatePay Full time

    Job DescriptionCreatePay is a leading provider of payment solutions products, dedicated to helping small to medium sized UK businesses streamline their payment processes. We're looking for a Customer Experience Specialist to provide day-to-day support directly to our customers by creating a positive customer experience and resolving customer complaints as...


  • Milton Keynes, Milton Keynes, United Kingdom NHBC Full time

    About the RoleWe are seeking a talented individual to lead our Consumer Affairs & Consumer Support teams, overseeing the implementation of risk-based quality assurance programmes and guaranteeing excellent consumer outcomes across the customer journey.The ideal candidate will set and manage NHBC's Vulnerable Customer strategy, ensuring delivery of tailored...


  • Milton Keynes, Milton Keynes, United Kingdom Stride Resource Management Ltd Full time

    At Stride Resource Management Ltd, we are seeking a skilled Professional Casualty Claims Resolution Specialist to join our team of 8 experienced claims handlers. This exciting opportunity focuses on handling and settling diverse caseloads of complex Casualty claims in excess of £75K.The role involves providing expert advice to policyholders within specified...


  • Milton Keynes, Milton Keynes, United Kingdom Ideal Personnel & Recruitment Solutions Limited Full time

    The ideal candidate for this role will have a strong background in dispute resolution and litigation. The successful candidate will be responsible for overseeing the maintenance of work and fee income targets, reporting on performance, and liaising with clients.Key Responsibilities:Ensure the department meets its work and fee income targetsMonitor and report...


  • Milton Keynes, Milton Keynes, United Kingdom Chadwick Nott Full time

    Company OverviewChadwick Nott is a leading regional firm rated in the top tier of L500 for their work and ranked highly in the Top 10 Best Law Firms to work for.We are committed to developing a diverse and inclusive culture as well as supporting our large client network achieve the same. We are an equal opportunities employer and encourage applications of...

  • ER Specialist

    1 month ago


    Milton Keynes, Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Full time

    ER Specialist OpportunityAn exciting opportunity has arisen for an experienced ER Specialist to join a commercial, fast-paced, multisite organisation in the blue collar environment. As an ER Specialist, you will play a pivotal role in driving continuous improvement and upskilling our line managers in all ER matters.Key Responsibilities:Support disciplinary,...


  • Milton Keynes, Milton Keynes, United Kingdom Redline Group - Specialist Recruitment for Technology & Electronics Companies Full time

    Job Title: Customer Service Support SpecialistWe are seeking a highly motivated and meticulous Customer Service Support Specialist to join our rapidly growing team in Milton Keynes, Buckinghamshire.This is an excellent opportunity for a Customer Service Support Specialist with SAGE experience to deliver expert advice, co-ordinate technical issues, and...


  • Milton Keynes, Milton Keynes, United Kingdom Network Rail Full time

    About Network RailWe're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve.The Business Review Assistant will play a key role in supporting our team at Network Rail. The successful candidate will be responsible for managing workflow records, ensuring clarity and timely closure of job progress while handling...


  • Milton Keynes, Milton Keynes, United Kingdom Central and North West London NHS Foundation Trust Full time

    About the RoleWe are seeking a highly skilled Clinical/Counselling Psychologist to lead our Crisis Resolution and Home Treatment Team. The successful candidate will have experience in crisis work, clinical health psychology, and be committed to delivering patient-focused care and treatment.Job SummaryThe post holder will be responsible for developing,...


  • Milton Keynes, Milton Keynes, United Kingdom CreatePay Full time

    CreatePay is a leading provider of payment solutions, dedicated to helping small to medium sized UK businesses streamline their payment processes. We're looking for a Customer Experience Champion to join our MK based Operations team.The Customer Experience Champion will provide day to day support directly to our customers by creating a positive customer...


  • Milton Keynes, Milton Keynes, United Kingdom GBA5 EntServ UK Limited Full time

    Job OverviewGBA5 EntServ UK Limited is seeking a skilled Desktop Support Specialist to join our team in Swindon. As a key member of our IT department, you will be responsible for providing top-notch support to our clients.About the RoleWe are looking for an experienced Desktop Support Specialist to provide technical assistance and resolution of desktop...


  • Milton Keynes, Milton Keynes, United Kingdom CreatePay Full time

    Job Title: Customer Retention ExpertCreatePay, a leading provider of payment solutions, seeks an experienced Customer Retention Expert to join their MK based Operations team. The ideal candidate will provide day-to-day support to customers by creating a positive experience and resolving complaints in a timely manner while adhering to FCA guidelines.The...