Desktop Support Specialist
5 days ago
Job Overview
GBA5 EntServ UK Limited is seeking a skilled Desktop Support Specialist to join our team in Swindon. As a key member of our IT department, you will be responsible for providing top-notch support to our clients.
About the Role
We are looking for an experienced Desktop Support Specialist to provide technical assistance and resolution of desktop incidents to our clients. You will work closely with our Operations Manager to ensure timely and effective delivery of services.
Key Responsibilities
- Act as the primary point of contact for users, resolving desktop incidents and requests in a timely and efficient manner.
- Manage tickets throughout their lifecycle, prioritizing work to meet service level agreements.
- Ensure aged tickets are addressed promptly, and monitor SLAs to ensure compliance.
- Keep customers informed throughout the incident resolution process.
- Update the Incident Management System with progress and resolution details.
- Provide exceptional care, speed, and efficiency in resolving high-priority/impact incidents.
- Collaborate with the Operations Manager on service delivery escalations and coordinate issue resolution.
- Recommend service improvements to management and participate in implementation.
Requirements
To be successful in this role, you will require:
- Excellent technical and interpersonal skills.
- The ability to multitask and thrive in a dynamic environment.
- A strong understanding of client business demands and customer-led solutions.
- Technical expertise in Windows 10 and later, Adobe Acrobat suite, MS Office 365, and other relevant technologies.
- Microsoft Accreditations and Service Management (ITIL) awareness.
- A full driving license, access to a car, and the right to work in the UK.
Compensation and Benefits
The estimated salary for this position is £35,000-£45,000 per annum, depending on experience. Additional benefits may include opportunities for professional growth and development, flexible working arrangements, and a comprehensive rewards package.
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