Complaint Resolution Director

Dispute Resolution Advisor\We are seeking a highly motivated and experienced Dispute Resolution Advisor to join our team at Daimler Trucks North America LLC. As a key member of our team, you will be responsible for managing the investigation, resolution, and outcome of customer complaints in a fair, consistent, and prompt manner.\Your Key Accountabilities\-...

Top-Tier Law Firm Seeks Dispute Resolution ExpertChadwick Nott, a leading regional law firm, is seeking a highly skilled Dispute Resolution Solicitor to join their team. As a key player in the firm's success, you will advise on a range of complex commercial disputes, driving business growth and development.The role involves advising clients on...

**Job Description:**This role requires a seasoned professional with experience in leading consumer affairs and support teams, ensuring efficient complaint resolution and driving continuous process improvements. The ideal candidate will have extensive knowledge of regulatory environments and industry best practices, along with management-level experience...

About Chadwick NottChadwick Nott, a leading regional firm, is seeking an experienced Senior Associate to lead and develop their dispute resolution practice. This is an excellent opportunity for career advancement in a high-performing team.The ideal candidate will advise on a range of commercial disputes, including:Company/shareholder disputesWarranty...

About the Role">We are seeking an experienced Corporate Tax professional to join our Tax Dispute Resolution team as an Associate Director. This role will be based in the UK and will involve leading large and small projects, supporting Partners and Directors with tax disputes, and expanding our internal network.Job Description">Lead on both large and small...

About the Role">We are seeking an experienced Corporate Tax professional to join our Tax Dispute Resolution team as an Associate Director. This role will be based in the UK and will involve leading large and small projects, supporting Partners and Directors with tax disputes, and expanding our internal network.Key Responsibilities">Provide strategic...

Customer Service and Claims TechnicianWe are seeking a Customer Service and Claims Technician to join our team in Aylesbury. This is a full-time permanent position with a salary range of £5,000-£25,000 per annum (dependent on experience).About the Job:This role involves handling customer calls, resolving queries and complaints, and dealing with customer...

Claims Resolution and Customer Service SpecialistWe are recruiting for a Claims Resolution and Customer Service Specialist to join our team in Aylesbury. This is a permanent position with a salary range of £5,000-£25,000 per annum (dependent on experience).About the Position:This role involves handling customer calls, resolving queries and complaints, and...

Job DescriptionAs a Claims Technician, you will play a vital role in delivering exceptional customer service while handling claims and resolving queries.Main Responsibilities:Provide professional and courteous service to customers through inbound and outbound callsResolve customer inquiries and complaints in a timely and effective mannerProcess customer...

In this senior role, you will have the opportunity to challenge the status quo, shape strategies, and make a lasting impact on our organization's customer experience. As a Senior Customer Insight Coordinator at Air IT, you will be responsible for owning and reporting on CSAT and NPS metrics, ensuring accuracy and reliability.Responsibilities:Cross-Functional...

Company OverviewNHBC is a leading organization in the consumer affairs and support industry, committed to delivering exceptional consumer experiences.We are seeking an experienced professional to lead our Consumer Affairs & Consumer Support teams, ensuring efficient complaint resolution and driving continuous process improvements.The successful candidate...

About the RoleThis is an exciting opportunity for a seasoned professional to lead our Consumer Affairs & Consumer Support teams at NHBC.You will be responsible for setting and managing NHBC's Vulnerable Customer strategy, ensuring the delivery of tailored support and regulatory compliance.The successful candidate will have a strong understanding of industry...

In this exciting role as a Customer Service Manager, you will be responsible for managing a team of customer service representatives in a fast-paced contact centre environment. You will oversee quality control, handle escalated complaints, and provide training to ensure the team delivers exceptional customer service.The ideal candidate will have experience...

Job SummaryWe are looking for a skilled professional with extensive experience in managing consumer affairs and support teams, ensuring efficient and compliant complaint resolution, and driving continuous process improvements.The ideal candidate will have expertise in implementing risk-based quality assurance programmes, setting and managing vulnerable...

Key ResponsibilitiesEnsure timely resolution of customer complaints and issues.Develop and implement effective solutions to prevent reoccurring defects.Manage contractor performance and report on outcomes.Expected Skills and QualificationsDegree in Business Administration or a related field.Proven track record in customer service or a related field.Strong...

About the Role:We are recruiting for a Leadership Role - Customer Service Excellence in Milton Keynes. As a passionate and experienced leader, you will take on the challenge of leading our Membership & Events team. This role requires someone with a strong background in customer service, complaint resolution, and team leadership.The successful candidate will...

Are you passionate about enhancing customer experiences and driving meaningful change? Join Air IT as a Customer Journey Manager, where you'll play a key role in improving our end-to-end customer journey.Key Responsibilities:Customer Feedback: Send timely automated/manual surveys and gather feedback from budget holders and ad-hoc sources.Data Analysis &...

Key Responsibilities:Order Processing: Manage customer orders and ensure timely delivery of products and services.Customer Support: Respond promptly to customer inquiries via phone, email, and other communication channels, ensuring satisfaction and professionalism.Issue Resolution: Acknowledge and resolve customer complaints, escalating issues when...

We are recruiting on behalf of our client for a Membership & Events Team Leader in Milton Keynes. This role is ideal for someone with a passion for delivering outstanding customer service and the ability to inspire and manage a team.**Location**: Milton Keynes**Salary**: £30,000 per annum**Working Hours**: 7am-7pm (35 working hours)**Contract Type**:...

About the RoleAre you a motivated sales professional looking to take your career to the next level? We are seeking an experienced Strategic Parts Sales Director to lead our central parts team in delivering exceptional customer service and support.Key Responsibilities:Team Leadership: Lead, mentor, and manage a high-performing parts sales team, fostering a...