Enhancing Customer Experiences Manager

1 day ago


Milton Keynes, Milton Keynes, United Kingdom Air IT Full time

In this senior role, you will have the opportunity to challenge the status quo, shape strategies, and make a lasting impact on our organization's customer experience. As a Senior Customer Insight Coordinator at Air IT, you will be responsible for owning and reporting on CSAT and NPS metrics, ensuring accuracy and reliability.

Responsibilities:
  • Cross-Functional Collaboration: Work closely with colleagues to embed customer insight into our company culture.
  • Operational Efficiency: Drive systemic issue resolution through a double-loop improvement system.
  • Complaint Management: Lead teams to fully resolve customer complaints and independently investigate when necessary.

The estimated salary for this position is $90,000 - $120,000 per annum, based on your level of experience and qualifications.



  • Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full time

    Are you passionate about enhancing customer experiences and driving meaningful change? Join Air IT as a Customer Journey Manager, where you'll play a key role in improving our end-to-end customer journey.Key Responsibilities:Customer Feedback: Send timely automated/manual surveys and gather feedback from budget holders and ad-hoc sources.Data Analysis &...


  • Milton Keynes, Milton Keynes, United Kingdom Gatehouse Bank plc Full time

    **Head of Customer Support Position Summary**We are seeking a highly experienced and skilled Senior Customer Experience Manager to join our team at Gatehouse Bank plc. This is an exceptional opportunity for a seasoned professional to take on a leadership role in managing Customer Support and Collections & Recoveries.The successful candidate will be...


  • Milton Keynes, Milton Keynes, United Kingdom Euro-projects Recruitment Ltd Full time

    This role requires a commercially aware individual with a passion for delivering outstanding customer experiences. As a Commercial Coordinator Assistant, you will work closely with the Sales Manager to drive business growth through effective relationships with existing and new clients.Your primary responsibility will be to support the Sales Manager in...


  • Milton Keynes, Milton Keynes, United Kingdom The Works Full time

    About The WorksAt The Works, we're dedicated to inspiring reading, learning, creativity, and play. Our mission is to make lives more fulfilled.A Rewarding RoleWe're looking for a highly motivated Customer Experience Leader to join our team. As a key member of our retail management team, you'll be responsible for delivering exceptional customer experiences...


  • Milton Keynes, Milton Keynes, United Kingdom Landmark Property Solutions Full time

    Role OverviewWe are seeking a Customer Experience Representative to play a vital role in the smooth operation of our business centre. This position will be responsible for enhancing the customer experience and supporting the Landmark team with administrative tasks.


  • Milton Keynes, Milton Keynes, United Kingdom ProCook Group Full time

    As a Sales Advisor with ProCook Group, you will play a vital role in ensuring every customer receives an exceptional shopping experience. This 16-hour part-time position is based in our Milton Keynes Store, where you will have the opportunity to engage with customers, provide product knowledge, and drive sales.We are looking for candidates who are passionate...


  • Milton Keynes, Milton Keynes, United Kingdom Mixxos Group Full time

    Job Opportunity: Digital Customer Experience LeadWe are seeking a highly skilled Digital Customer Experience Lead to join our team at Mixxos Group.Salary: £36,500 per annum (12-month fixed term contract)Location: Milton KeynesThis is a fantastic opportunity for a proactive team leader with expertise in delivering high-quality customer experiences by...


  • Milton Keynes, Milton Keynes, United Kingdom Allround Full time

    Job DescriptionWe are seeking a highly motivated Customer Experience Manager Lead to join our team. In this role, you will be responsible for leading and empowering the customer service team to deliver outstanding customer experiences.You will deal with complex customer complaints or issues, ensuring timely and accurate replies. Additionally, you will work...

  • Retail Colleague

    4 weeks ago


    Milton Keynes, Milton Keynes, United Kingdom Tesco Partners Full time

    Job DescriptionWe offer a competitive salary of £8.95 per hour, plus benefits and opportunities for career progression. In this role, you'll be responsible for:Providing excellent customer service and resolving customer queriesMaintaining a high level of product knowledge and advice customers accordinglyWorking collaboratively with colleagues to achieve...


  • Milton Keynes, Milton Keynes, United Kingdom New Era Cap Full time

    New Era Cap is a dynamic company that values its employees and provides opportunities for growth and development.We are seeking an experienced professional to join our team as Head of Customer Experience.The successful candidate will be responsible for managing and supporting our customer service team based in Milton Keynes and working closely with country...


  • Milton Keynes, Milton Keynes, United Kingdom Allen Motor Group Full time

    Key ResponsibilitiesServe customers by answering questions and resolving queries in a timely and professional manner.Work closely with the sales team to ensure seamless handovers and meet sales targets.Participate in training and development opportunities to enhance your skills and knowledge.BenefitsA competitive basic salary of up to £29,000 and an OTE of...


  • Milton Keynes, Milton Keynes, United Kingdom CV-Library Full time

    About the RoleThe successful candidate will be responsible for managing event budgets, logistics, and timelines. You will liaise with vendors, suppliers, and venues to ensure smooth event execution. Your attention to detail and ability to work under pressure will be crucial in delivering exceptional customer experiences.


  • Milton Keynes, Milton Keynes, United Kingdom CV-Library Full time

    We are looking for a skilled Customer Experience Leader to join our team at a renowned retail brand with over 60 UK stores.This challenging position involves overseeing daily restaurant operations, managing a team, and ensuring seamless communication with central support teams.To excel in this role, you must possess a passion for hospitality, proven...


  • Milton Keynes, Milton Keynes, United Kingdom Shell Full time

    About ShellAt Shell, our aim is to meet the world's growing demand for energy in a responsible way. We are looking for talented individuals to join our team as a Customer Experience Account Manager.Key ResponsibilitiesManage customer relationships to drive business growth and customer satisfactionCollaborate with internal stakeholders to develop and...


  • Milton Keynes, Milton Keynes, United Kingdom Abound Full time

    We're looking for a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. In this role, you'll be responsible for supporting customers throughout their journey from loan application to repayment plan arrangement.You'll work closely with our team to deliver exceptional customer service, ensuring that customers...


  • Milton Keynes, Milton Keynes, United Kingdom CV Technical Full time

    CV Technical is looking for a Customer Experience Director to lead their service management team in Milton Keynes. This is an exciting opportunity to shape the future of our company and make a real impact on our customers' lives. The estimated salary for this position is £65,000 - £80,000 per annum, plus benefits and a company car.In this role, you will be...


  • Milton Keynes, Milton Keynes, United Kingdom Steer Automotive Group Full time

    Customer Experience AdvisorWe are seeking a proactive and organised individual to join our team at Steer Automotive Group in Milton Keynes. As a Customer Experience Advisor, you will be essential in managing our customer experience journey and ensure smooth operations front of house, supporting customers face to face, over the phone and by email.Key...


  • Milton Keynes, Milton Keynes, United Kingdom Gatehouse Bank plc Full time

    Job Title: Collections and Recoveries AdvisorAbout the Role:We are seeking a highly skilled and experienced Collections and Recoveries Advisor to join our team at Gatehouse Bank plc. The successful candidate will be responsible for handling customer interactions, resolving queries, and providing excellent customer service in a regulated environment.Key...


  • Milton Keynes, Milton Keynes, United Kingdom The Curve Group Full time

    Job TitleCustomer Experience DirectorAbout the RoleWe are seeking a Customer Experience Director to join our team at The Curve Group. As a key member of our leadership team, you will be responsible for driving customer-centricity across our Customer Services and Collections teams.About UsThe Curve Group is one of the fastest-growing banks in the UK, founded...


  • Milton Keynes, Milton Keynes, United Kingdom John Lewis Partnership Full time

    Are you a motivated and results-driven individual looking for a new challenge? We're seeking a Leadership & Management Lead to join our team at John Lewis Partnership in Milton Keynes.In this exciting role, you'll have the opportunity to lead and manage a team of Partners, driving business growth and improving operational efficiency. With a focus on...