Leadership Role
24 hours ago
We are recruiting for a Leadership Role - Customer Service Excellence in Milton Keynes. As a passionate and experienced leader, you will take on the challenge of leading our Membership & Events team. This role requires someone with a strong background in customer service, complaint resolution, and team leadership.
The successful candidate will have excellent communication skills, attention to detail, and proficiency in IT systems. Experience in a contact centre environment and managing multi-channel enquiries will be highly valued. The role offers a competitive salary of £30,000 per annum and a range of benefits, including 24 days holiday, company-contributed pension scheme, private medical insurance, and many more.
Job Description:
This role involves:
- Leading and motivating the team to meet targets and deliver exceptional service.
- Handling escalated complaints and providing first-line support.
- Overseeing quality control, ensuring high standards across all communication channels.
- Managing team schedules and encouraging process improvements.
- Providing training to ensure the team meets user needs effectively.
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