Contact Centre Senior Leader

4 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Wild Recruitment Full time

We are recruiting on behalf of our client for a Membership & Events Team Leader in Milton Keynes. This role is ideal for someone with a passion for delivering outstanding customer service and the ability to inspire and manage a team.

**Location**: Milton Keynes

**Salary**: £30,000 per annum

**Working Hours**: 7am-7pm (35 working hours)

**Contract Type**: Permanent

**Hybrid Working**

About the Role

This exciting opportunity is perfect for an experienced leader who can handle escalated complaints, provide first-line support, and oversee quality control across all communication channels.

  • Ensure high standards are maintained across all communication channels.
  • Provide training to ensure the team meets user needs effectively.
About You
  • You have a strong customer service background with experience in complaint resolution.
  • You are proficient in IT, including Word, Excel, and CRM systems.
  • You have experience in a contact centre environment and managing multi-channel enquiries.
  • You possess excellent team leadership and training skills.
Benefits
  • Monday to Friday – no weekends or bank holidays
  • 35 hour working week
  • Hybrid working with 2-3 days from home
  • 24 days holiday
  • Company-contributed pension scheme
  • Private medical insurance + many more


  • Milton Keynes, Milton Keynes, United Kingdom Rem Associates Ltd. Full time

    We are seeking an accomplished Distribution Centre Leader to oversee our distribution operations in the UK. The ideal candidate will have a strong background in logistics and be able to manage key relationships with service providers.About the RoleThis is a senior leadership position that requires a strategic thinker who can develop and implement plans to...


  • Milton Keynes, Milton Keynes, United Kingdom Hays Senior Finance Full time

    As a Senior Accountant Leader, you will be responsible for leading our accounting and financial reporting team in Milton Keynes. You will work closely with our clients to understand their needs and develop tailored solutions to meet their goals.Your Key Responsibilities:Manage a portfolio of clients, providing expert financial reporting services and...


  • Milton Keynes, Milton Keynes, United Kingdom The Bread Factory Limited Full time

    The Bread Factory Limited is a well-established food manufacturer seeking a skilled Warehouse FLT Team Leader to oversee the day-to-day operations of their distribution centre in Milton Keynes. With a competitive salary of £27,000 - £30,000 per annum, this full-time position offers a range of benefits and opportunities for career growth.As a Warehouse FLT...

  • Senior Optician

    4 weeks ago


    Milton Keynes, Milton Keynes, United Kingdom The Boots Company PLC Full time

    Job Summary:We are seeking a highly experienced Senior Optician - Contact Lenses to join our team. As a qualified Contact Lens Optician, you will provide high-level customer care and expert advice to customers, working in store to support day-to-day operations. Your responsibilities will include delivering patient care, building relationships with customers...


  • Milton Keynes, Milton Keynes, United Kingdom Brainkind Neurological Centre York Full time

    Job Description:We are seeking a highly skilled and experienced Team Leader to join our Brainkind Neurological Centre York team. As a Team Leader, you will have the responsibility of leading and developing a team of support workers to provide high-quality social and vocational support services for individuals with neurological conditions. You will work...


  • Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full time

    Network Operations Centre Senior Lead Job OpportunityAir IT Limited is seeking an experienced Network Operations Centre Senior Lead to join our team in Milton Keynes.About the Role:Develop new processes to align the Global NOC with the rest of Air IT regions.Service and agreement performance management.Collaborate with cross-functional teams to identify and...


  • Milton Keynes, Milton Keynes, United Kingdom Build Space Group Ltd Full time

    Senior Distribution Centre Manager OpportunityBuild Space Group Ltd is looking for a seasoned Senior Distribution Centre Manager to lead our upcoming 10m distribution centre project in Milton Keynes.About the Project:Leading a team of professionals to deliver a successful projectDeveloping and implementing strategies to meet client needsManaging budgets,...

  • Senior Finance Leader

    1 month ago


    Milton Keynes, Milton Keynes, United Kingdom Motorsport Network Full time

    Job Summary:We are seeking a Senior Finance Leader to join our team at Honda Racing Corporation UK Ltd. (HRC UK). As a key member of our leadership team, you will be responsible for providing strategic financial guidance and oversight to ensure the success of our F1 activities.Company Overview:Honda Racing Corporation UK Ltd. (HRC UK) is a cutting-edge...


  • Milton Keynes, Milton Keynes, United Kingdom RCM Recruitment Ltd Full time

    About the PositionWe are seeking a highly experienced Childcare Centre Manager to join our team at RCM Recruitment Ltd. As a Room Leader, you will be responsible for implementing the EYFS curriculum, leading planning, and maintaining accurate children's records.ResponsibilitiesDevelop and implement effective educational programs that meet the needs of...


  • Milton Keynes, Milton Keynes, United Kingdom CK Group Full time

    About the Opportunity:We are excited to offer an exceptional opportunity for a highly skilled and experienced Senior Scientific Writer Leader to join our team at CK Group in Milton Keynes. This permanent role offers a competitive salary and a comprehensive benefits package, including a comprehensive pension scheme, life assurance, and generous annual leave...


  • Milton Keynes, Milton Keynes, United Kingdom Ascent People Full time

    Job Title: Senior Infrastructure EngineerAbout the RoleThis is an opportunity to shape our technological foundation as a Senior Infrastructure Engineer. We're seeking an innovative technical leader to take ownership of our infrastructure evolution and drive our transformation into the future.You will lead and modernize our VMware, Kubernetes, and storage...


  • Milton Keynes, Milton Keynes, United Kingdom Hickory's Smokehouse Full time

    Hickory's Smokehouse is a leading hospitality brand that is committed to delivering exceptional customer experiences in a fun and dynamic environment. As a Senior Hospitality Leader, you will be responsible for leading and motivating the team to deliver outstanding results in a high-volume restaurant setting.About the CompanyHickory's Smokehouse has been...


  • Milton Keynes, Milton Keynes, United Kingdom ENGINEERINGUK Full time

    We are seeking a highly skilled Senior Construction Leader to join our team at ENGINEERINGUK. This role offers an exciting opportunity for experienced professionals to lead the delivery of complex infrastructure projects in the railway industry.The ideal candidate will have a strong background in construction management, with experience in leading...


  • Milton Keynes, Milton Keynes, United Kingdom Brainkind Neurological Centre York Full time

    Leadership Opportunity:Are you looking for a challenging and rewarding leadership opportunity in neurorehabilitation? Do you have experience working with individuals with neurological conditions and a passion for providing high-quality social and vocational support services? We are seeking a highly skilled and experienced Team Leader to join our Brainkind...

  • Retail Leader

    4 weeks ago


    Milton Keynes, Milton Keynes, United Kingdom ENGINEERINGUK Full time

    About the CompanyENGINEERINGUK, a renowned retail leader, is seeking talented individuals to join its Management Development Programme. This initiative aims to cultivate future leaders by providing hands-on experience in store operations.Key ResponsibilitiesDevelop skills in management and leadership through immersion in day-to-day store operationsGain...


  • Milton Keynes, Milton Keynes, United Kingdom Brainkind Neurological Centre York Full time

    Job Title:£29,970 - £36,483 per annum salary available for a skilled Occupational Therapist at Brainkind Neurological Centre York.About the RoleWe are seeking an experienced Occupational Therapist to provide occupational therapy input within our neurobehavioural model to individuals with acquired brain injury.The successful candidate will work in a...


  • Milton Keynes, Milton Keynes, United Kingdom Outcomes First Group Full time

    We are committed to improving work/life balance at OFG, which is why we are participating in a trial of the 4-Day Working Week. As part of this initiative, you may have the opportunity to work one day less per week.The successful candidate will play a key role in supporting the Headteacher and leading our team at Willow Park School in Milton Keynes.The...


  • Milton Keynes, Milton Keynes, United Kingdom Brainkind Neurological Centre York Full time

    Job Title:An exciting opportunity has arisen for an Occupational Therapist to join our team at Brainkind Neurological Centre York.About the RoleAs an Occupational Therapist at Brainkind, you will be working as part of a multi-disciplinary team providing occupational therapy input within our neurobehavioural model to individuals with acquired brain injury.The...


  • Milton Keynes, Milton Keynes, United Kingdom IO Associates Full time

    Job Summary: We are seeking a talented Senior Software Engineer to join our team at IO Associates. This is an exciting opportunity for an experienced software professional to take on a leadership role in the development of complex software systems.The ideal candidate will have a strong background in software engineering, with experience in leading teams and...

  • HR Leader

    3 weeks ago


    Milton Keynes, Milton Keynes, United Kingdom Europa Recruitment Full time

    Job Title: HR LeaderWe are seeking an experienced HR Leader to join our dynamic team at Europa Recruitment. The ideal candidate will have a strong background in human resources and be able to shape the company's HR strategy while staying up-to-date with UK employment laws.About the RoleAs an HR Leader, you will be responsible for providing professional...