Contact Centre Senior Leader
4 weeks ago
We are recruiting on behalf of our client for a Membership & Events Team Leader in Milton Keynes. This role is ideal for someone with a passion for delivering outstanding customer service and the ability to inspire and manage a team.
**Location**: Milton Keynes
**Salary**: £30,000 per annum
**Working Hours**: 7am-7pm (35 working hours)
**Contract Type**: Permanent
**Hybrid Working**
About the RoleThis exciting opportunity is perfect for an experienced leader who can handle escalated complaints, provide first-line support, and oversee quality control across all communication channels.
- Ensure high standards are maintained across all communication channels.
- Provide training to ensure the team meets user needs effectively.
- You have a strong customer service background with experience in complaint resolution.
- You are proficient in IT, including Word, Excel, and CRM systems.
- You have experience in a contact centre environment and managing multi-channel enquiries.
- You possess excellent team leadership and training skills.
- Monday to Friday – no weekends or bank holidays
- 35 hour working week
- Hybrid working with 2-3 days from home
- 24 days holiday
- Company-contributed pension scheme
- Private medical insurance + many more
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