Customer Payment Resolution Manager

2 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Gatehouse Bank Plc Full time
About the Role:

We are seeking an experienced professional to join our team at Gatehouse Bank Plc in Milton Keynes. As a Financial Portfolio Recovery Specialist, you will play a critical role in managing arrears and resolving customer payment issues.

Key Responsibilities:
  • Monitor and analyze customer cases where payments are not being made, taking prompt action to prevent further delays.
  • Communicate effectively with customers, providing clear explanations and resolving queries in a timely manner.
  • Collaborate with internal teams and external partners to optimize case resolution and ensure compliance with regulations.
  • Stay up-to-date with industry developments and best practices, applying this knowledge to enhance customer outcomes.

The estimated annual salary for this position is £42,000-£52,000.

What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The chance to make a meaningful impact on customers' lives.


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