ASB Resolution Coordinator
4 days ago
We are seeking an experienced Anti-Social Behaviour (ASB) professional to join our team as an ASB Resolution Coordinator. This role involves managing a caseload of ASB cases, including complex and high-risk incidents, and providing vital support to customers, colleagues, and external stakeholders.
Working in a hybrid model, you will play a key role in delivering our ASB service, ensuring cases are handled promptly and effectively, and always prioritising customer satisfaction. Ideally, you will have previous experience in managing ASB cases in a housing environment, with knowledge of the legislation and tools available to resolve these issues.
Key Responsibilities:
- Manage a caseload of ASB cases, utilising all available tools and enforcement methods to resolve them swiftly and effectively.
- Build strong relationships with customers, colleagues, and external partners, working together to deliver positive outcomes for communities.
- Prepare legal notices, witness statements, and case documentation, representing Paradigm in court where necessary.
- Work proactively to deliver a customer-focused ASB service in line with our policies and procedures.
- Collaborate with internal teams such as Housing and Rent Recovery to ensure seamless case handling and resolution.
What We're Looking For:
We're seeking an individual with strong communication skills and the ability to manage and prioritise a complex caseload of ASB cases. You will need to demonstrate confidence when working with challenging behaviour, and experience in preparing case reports and legal documentation is essential. Experience within the housing sector, particularly in ASB management, is preferred, as is the ability to work flexibly.
The ideal candidate will have a strong understanding of landlord and tenant law and its application to tenancy and ASB management.
Salary: £35,000 - £40,000 per annum.
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