Customer Success Associate

9 hours ago


Milton Keynes, Milton Keynes, United Kingdom Return on Investment Ltd Full time
About the Role

At Return on Investment Ltd, we're seeking a skilled Customer Success Executive to join our team. This is an exciting opportunity for someone to make a real impact in our growing Software Platforms.

As a key member of our team, you'll be responsible for ensuring our customers achieve their desired outcomes from our solutions. You'll act as the main liaison for system users, providing coaching and guidance to ensure they're fully utilising our systems and software.

With your expertise, you'll promote system usage by building strong relationships with users and capturing the latest contact and fleet profile information. You'll also handle user escalations, provide timely resolutions, and offer consistent updates.

This role requires a candidate with experience in IT-related roles or similar customer success positions. Prior experience with IT Portals and CRM systems is essential, along with a background or interest in IT, software, or customer success.



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