Debt Recovery Specialist
5 days ago
Role Overview
We are seeking a skilled Debt Recovery Specialist to join our Customer Operations team. In this role, you will be responsible for supporting our business' aim to improve our bad debt exposure and achieve collections targets.
Key Responsibilities
- Delivering strong collections performance for nominated accounts, to reduce and maintain the aged debt position
- Performing account, billing, and payment reviews to enable collection or corrective activity
- Working effectively with customers to reduce debt in a timely manner to meet agreed targets
- Resolving queries, ensuring they are managed efficiently within SLAs to obtain payment from customers
- Engaging with other business areas for support where appropriate to maximise timely dispute resolution
- Conducting Land Registry & other investigative searches to establish liability and manage accounts through to resolution
- Mitigating Shell Energy UK credit risk and escalate as appropriate to the Cash & Collections Manager
- Conducting ad hoc tasks to achieve monthly collection targets
Requirements
- Experience of B2B debt collection techniques
- Commercial Utility (Gas/Electricity) experience is desirable
- Good attention to detail, accuracy, and problem-solving skills
- Excellent telephone manner, coupled with great interpersonal skills
- Ability to make decisions and perform well under pressure
- High-level of commercial awareness
- Highly driven with effective time management skills
- Ability to self-manage and take ownership
- Experience in managing high volume collections
- Excellent negotiation and communication skills
- A positive attitude with a desire to learn and develop skills
- A positive, enthusiastic team player with a flexible approach to daily tasks
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