Financial Services Support Specialist
1 week ago
At Abound, we strive to make lending decisions with less risk. Our software-as-a-service platform, Render, is designed to streamline the process and provide exceptional support to our customers.
We are seeking a Customer Service Specialist to join our team in providing tailored support to customers throughout their journey from loan application to repayment plan arrangement. This role requires excellent communication skills, problem-solving abilities, and a commitment to delivering exceptional customer service.
Key Responsibilities:
- Support customers with loan applications and repayment plans.
- Handle complex customer queries and complaints efficiently.
- Work individually or as part of a team, being self-motivated and committed to personal development.
- Provide exceptional customer service, listening, communicating effectively, and managing expectations.
- Be flexible, adapting to changing requirements and business demands.
- Work with the team to eliminate process waste and improve borrower and business value.
- Experience with vulnerable customers, complaints, and financial difficulty.
Requirements:
- 2+ years of customer service experience in financial services.
- Experience handling customer queries and providing exceptional service.
- Innovative thinking, problem-solving, and analytical skills.
- Strong self-management skills, using initiative, being flexible, and open to change.
- Good education and computer literacy skills.
- Experience logging, investigating, and resolving complaints.
- Support other areas of the business as needed.
- The successful candidate can expect an annual salary of £35,000 - £40,000, depending on experience, plus benefits including 25 days' holiday, 8 bank holidays, one month paid sabbatical after 4 years, free gym membership, and salary sacrifice scheme for electric vehicles.
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