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Apprentice Medical Receptionist

2 months ago

Preston, Lancashire, United Kingdom The Ryan Medical Centre Full time

About The Ryan Medical Centre

The Ryan Medical Centre is a well-established training practice with a strong commitment to education and personal development. As a member of the Lancashire and South Cumbria ICB, we strive to provide high-quality general medical services and additional enhanced services to our patients.

Job Summary

We are seeking a skilled and enthusiastic Apprentice Receptionist to join our team. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our medical centre.

Key Responsibilities

  • Greet patients on arrival and ensure they are checked in manually
  • Answer the telephone and deal with patient enquiries
  • Make appointments, including telephone, follow-up, and urgent appointments
  • Deal with messages from patients, clinicians, or external bodies and take appropriate action
  • Record requests for home visits and pass them on to the duty doctor
  • Handle patient files with confidentiality and maintain accurate records
  • Scan hospital reports and letters and keep patient correspondence up to date
  • Assist with patient and GP Registrar surveys
  • Support the call and recall of patient lists as instructed by the practice manager
  • Contribute to QoF and Enhanced Services reporting and planning

Requirements

  • Ability to work as part of a team and maintain a high level of professionalism
  • Excellent communication and interpersonal skills
  • Ability to listen, empathise, and support people from diverse backgrounds
  • Effective prioritisation and planning skills

What We Offer

  • A supportive and dynamic team environment
  • Opportunities for personal and professional development
  • A competitive salary and benefits package
  • Uniform, PPE, and parking provided
  • A fun and inclusive team culture