Full Time/part Time Medical Receptionist

5 months ago

Preston, United Kingdom Ribbleton Medical Centre Full time

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Job responsibilities: Reception Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Deal with all general enquiries and explain practice procedures when required Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed Handing completed repeat prescriptions to patients and checking names and address Advise patients of relevant charges for private (Non-General Medical Services) services, accept payment and issue receipts for same Check patient in for their appointments Wipe down the chairs in the waiting areas and the desks, glass and doors every hour if you are covering front reception File prescriptions, sick notes and path lab forms in alphabetical order Action tasks sent by all clinicians Check new patient registration forms have been completed correctly and check their ID Receive samples from patients and ensure they have been labelled correctly prior to sending to the lab Appointments Deal with practice tasks and book appointments accordingly Deal with home visits requests and check the home visit screen to provide summary printouts for the clinician Deal with late call requests Ensure total familiarity with all appointment systems including regular and incidental variations Book appointments and ensuring sufficient information is recorded to enable retrieval of the medical record When covering reception to monitor flow of patients into the waiting room ensuring the appointment system accurately reflects the arrival of patients Monitor effectiveness of the system and report any problems or variations to the Assistant Manager/Practice Manager Computer Registrations of new patients computer data entry and medical records Process patients changes of address, computer data and medical records (have knowledge of practice boundary) Process repeat prescription requests in accordance with practice guidelines Telephone Ensure prompt logging on to the telephone system Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery Administration To have a thorough knowledge of all practice procedures To work in accordance of written protocols Ensure adequate stationery is on the reception desk Photocopy as requested Display practice leaflets in the designated holders and on the reception desk Action out of hours and discharge reports on Emis and highlight any action to be taken Process Emis workflow in a timely manner Acknowledge incoming ABPI referrals and make appointments accordingly Add ABPI results to a spreadsheet so that they can be sent to CSU and the Practice Manager Arrange 24-hour BP appointments Order supplies from the Pathology Department Order x-ray/ultrasound cards Access Open Exeter and invite patients who are due/overdue smears and update on Open Exeter accordingly Code smear invite on Emis Run the new patient template and add date from registration form and process accordingly Provide administrative support to members of the primary health care team in the following areas ensuring appropriate practice records are kept up to date: Medical records Ensure that records are available upon request Sort and summarise incoming notes for new patients Retrieve and re-file records as requested, ensuring that strict alphabetical order is adhered to Ensure correspondence, reports, results etc.

**This will include**: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children and adults. Equality, diversity and inclusion: The post-holder will support the equality, diversity and inclusion rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting

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