Hotel Receptionist Part Time

3 days ago


Preston, United Kingdom Barton Manor Hotel & Spa Full time

**Job description**

Barton Manor is a gorgeous four star hotel, 5 minutes from J32 of the M6, nestled in between Blackpool, Trough of Bowland & Lake District. Fifty-one bedrooms, pool, gym and spa, conference & banqueting for up to 300 delegates and award-winning restaurant.

**Job description**

**Scope of the role**

We are searching for a part time Receptionist to work 3 days per week The role is highly guest focused and needs a friendly, organised person with a professional approach, great administration and written skills, and an excellent eye for detail. A warm, kind telephone manner, followed by a meticulous booking and an effervescent welcome that ensures our guests are excited about their stay.

**Core Job Responsibilities & Duties**

As Hotel Receptionist, you’ll be responsible for consistently delivering the exceptional customer service this property has built a reputation on providing over many years. you will do more than just answer the phone - it will be down to you to ensure that each guest has an exceptional experience from the moment they check-in:
You will already be an established professional with a knowledge of the hospitality industry who lives breathes and sleeps exceptional service. You will be confident in responding to incoming queries to the hotel, whilst checking-in guests and all the time ensuring you provide an exceptional first impression. As a Receptionist at Barton Manor Hotel & Spa you will enjoy every part of making our guest stay memorable, enjoyable & relaxing so they want to return time and time again.

Up selling facilities in the hotel such as Leisure Club, Beauty and Walled Garden Restaurant.

Understanding the business and keeping up to date with hotel’s selling strategy and promotions

Shifts are on a rota basis and will be 3 days a week spread over 7 days.

**Personality**

Strong sense of need for achievement of goals and success

Ability to work under own initiative

Good listening skills and the ability to anticipate business needs

Able to develop relationships with the hotel teams

Capacity to read situation, understand environments and respond accordingly

High level of motivation, determination, and commitment

**Experience & Qualifications**

1 years Hotel Reception experience

A strong command of both written and spoken English

Computer literate with experience of Excel

Knowledgeable of hotel technology: Rezlynx PMS, Channel Manager, GDS, CRS, Extranets desirable however training can be provided

**Job Types**: Permanent, Part-time

**Salary**: From £9.97 per hour

Additional pay:

- Tips

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Preston PR3 5AA: reliably commute or plan to relocate before starting work (preferred)



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