Nights Hotel Porter
7 months ago
Hotel Night Porter
An exciting opportunity has risen for a Night Porter to support an exceptional business that creates memorable experiences and leads with passion. As you will be working over the nights period, it is important that exceptional levels of service are maintained throughout.
Responsible for all hotel operations during overnight shift hours, focusing on reception, guest and hotel safety/security, setting up for meetings and events, cleaning, completing any carry over tasks from the day shifts and ensuring a professional and high-quality service at all times.
You should be fully flexible and capable of working nights and weekends to suit the demands of the business and comfortable with lone working and have the capacity to move tables and chairs around the building
**Duties**:
- Greet and welcome guests as they arrive at the hotel
- Check-in and check-out guests, ensuring all necessary documentation is completed accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints in a professional and courteous manner
- Answer phone calls
- Assist with reservations and manage room availability
- Process payments and maintain accurate records of guest transactions
- Maintain a clean and organized front desk area
- Cleaning duties
- Setting up for meetings and events
- Security
**Experience**:
- Previous experience in a customer service role is preferred
- Excellent communication skills, both verbal and written
- Strong interpersonal skills with the ability to interact effectively with guests and colleagues
- Familiarity with hotel reservation systems is an asset
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Monday to Friday
- Night shift
- Weekend availability
Ability to commute/relocate:
- Preston: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: NIGHTSREC220923
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