Hotel Receptionist

6 months ago


Preston, United Kingdom Ribby Hall Village Full time

An opportunity has arisen within the Village for a Hotel Receptionist at our Luxury Spa Hotel.

**Interested in**:
A welcoming and professional Hotel Receptionist to ensure the smooth running of The Spa Hotel Reception.

**The main duties of the role will be**:

- Create a friendly and welcoming atmosphere for guests
- Check Guests In/Out the Hotel
- Dealing with enquiries and assisting where required
- Checking all guests bookings prior to their arrival and use initiative to enhance guests stays
- Contacting guests to ensure we have all the relevant information for their stay
- Being on hand to help with any Health & Safety assistance
- Prepare bills and take payments
- Dealing with complaints empathetically and aim for a positive outcome
- Working in a busy Hotel, cross checking with other departments and systems to ensure the guests stay runs smoothly.

**Our perfect match will possess the following essential attributes**:

- Exceptional communication skills and interpersonal skills
- Outstanding customer service
- Excellent team working skills
- Resilience and the ability to perform under pressure
- Pro-active with excellent follow through on tasks
- Good time management and organisational skills
- Attention to Detail
- Excellent personal presentation
- Evidence of Health and Safety Compliance

**Availability**:
This role is full-time, offering **40 hours over 5 days in a department that operates 7 days a week**.

Full flexibility to work weekends, early mornings from 7am and evenings to 9pm is essential to meet the commercial needs of the business.

**Salary**:
We are proud to offer competitive salaries that exceed the National Minimum Wage.

**Employee Benefits**:
Our dedicated employees benefit from a comprehensive package of rewards and benefits*, including:

- Complimentary Health Club Membership (following a qualifying period) and discounted Membership for partners
- Complimentary Annual Health Check
- Free annual Aqua Thermal Journey
- Four Health Club family day passes per year for friends and family
- 35% discount at all Ribby Hall Village eateries
- 35% discount off The Spa’s Aqua Thermal Journey, Treatments and Hotel stays
- Staff Card Loyalty Points
- Preferential rates for self-catering accommodation
- 10% discount on Ribby Hall Village Nursery costs
- Access to a variety of health and wellbeing schemes, including _Medicash_ membership
- Personal uniform
- Automatic enrolment pension scheme
- Cycle to Work scheme
- Employee long service rewards
- Reward and recognition scheme
- Employee Referral Programme
- Annual Employee Celebration
- Based in over 130 acres of beautiful countryside

**This position may close early if applicant numbers permit.**

**Benefits**:

- Company pension
- Cycle to work scheme
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- Weekend availability

Work Location: In person



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