Receptionist/housekeeping
4 months ago
**Receptionist / Housekeeper**
**at No.10 Preston**
**Who we are...?**
No.10 Preston is a small, independent, and family-owned and run business, established to offer all the comforts and facilities that come with staying in a 1st class apart-hotel. Our mission is to WOW our guests, supersede expectations, and to offer this experience at a competitive price. Our apart hotels are relatively small including No.10 Preston & Winckley Stays, allowing us to provide a more personal and tailored experience.
**The role...**
- Previous Front Office experience in Reception
- Excellent customer service skills
- Excellent telephone manner
- Excellent Sales techniques
- Excellent attention to detail
- To carry out general cleaning activities at the property including communal areas and the apartments to a high standard.
- To ensure all appliances work and report or fix defective appliances where appropriate.
- To ensure that all issues are correctly reported to the General Manager.
- To ensure cleans are kept to a high standard.
**Job Description...**
- Checking guests in and out of the hotel with the use of a property management system
- Processing charges and payments
- To work as a team with the rest of the departments
- Split role between reception & housekeeping team
- Clean and prepare apartments ready for guest arrivals
- Processing reservations and sending detailed confirmations
- Checking the day-to-day arrivals to make sure those bookings are correct
- Maintaining filing systems and ensuring correspondence is accurately filed and completed on a daily basis.
- Checking apartments before guests arrive.
**Job Types**: Full-time, Permanent
**Salary**: £10.42 per hour
Schedule:
- 8 hour shift
- Every weekend
- Monday to Friday
- Weekend availability
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Work Location: In person
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