Night Team Member

7 months ago

Preston, United Kingdom Holiday Inn Preston Centre Island Hotels Full time

**Front of House - Nights Team Member**

**What you’ll be doing**

As a Front of House Nights Team Member, you’ll play a vital role in the hotel, a key team member supporting all departments, ensuring the comfort, relaxation and safety of all our guests throughout the night. You’ll be full of smiles, welcoming, friendly and professional with a great personality. Every night is never the same

The one in the know, you will be great at multitasking, self-motivating and a natural at managing your time effectively. You will be the person our guest turns to in their time of need and you’ll be empowered to make things right You will take pride in your hotel and strive to deliver a fantastic guest experience every time.

We have a vacancy for 16 hours per week, working 2 nights over 7.

The shift times are 23.00pm till 07.30am

**Who you’ll be working for**

**Holiday Inn® Preston** hotel stands in the heart of the city centre, a short drive from the M6 motorway.

Preston bus station is next door, while Preston train station, a 15-minute walk away, offers direct links to Manchester Airport (MAN). Within a 12-minute drive of the M6, M55, M61 and M65 motorways, the hotel offers limited free parking (first-come, first-served).

Our Modern Open Lobby the space is fresh and stylish, incorporating vibrant colours, locally inspired artwork and contemporary furnishings to create the ultimate chill out space. Here we provide home comfort meals for those staying with us as well as creative specials.

You will be joining an established vibrant team, with emphasis placed on learning, development, teamwork and job satisfaction.

**Our Values**

At Centre Island you’ll be joining a growing family of 9 hotels with over 800 employees. At Centre Island you will be working at one of our branded IHG hotels but we deliver the brand with Centre Island Values. All our employees are engaged, enthusiastic who have Centre Island personality.

We believe our values are an integral part of our business and our teams strive to always:

- Act with **INTEGRITY **and **CARE**:

- **ENGAGED** with customers and colleagues alike
- Have **PASSION **and take **OWNERSHIP **in everything they do
- Strive to be **CREATIVE** to continuously improve

**What we offer you**
- 28 Days Holiday pro-rated increasing to 33 days after your 5thyear of Service
- Worldwide benefits programme for reduced price rooms & food and Beverage in IHG hotels
- In house rewards and recognition program
- Long Service Awards
- Uniform provided & meals on duty
- Career progression opportunities

**Job Profile**

**Main Duties and Responsibilities**:

- Delivering great Guest Service including late night/early arrivals.
- Capturing additional revenue through walk in/ telephone reservations ensuring maximum occupancy for the hotel
- Completing all housekeeping requests are responded to in a timely manner; Inc. public areas & conference.
- Finalising all payments due and balancing the day’s finances.
- Guaranteeing our metrics are achieved by working with the company standards.
- Work in line with the premises licence to serve guests beverages in our Bar.
- Completing the successful running of the Night Audit.
- Plan and prepare a detailed hand over for the new day ahead.
- Ensuring the comfort, safety & security of all our guests. Including hourly floor walks.
- Cleaning the Public Areas of the hotel

**Person Specification**

**Requirement**

**Knowledge**

Essential
- Awareness of Hotel Operations
- IT skills
- Basic Guest service knowledge / experience

Desirable

**>**
- Local area and amenities
- Licencing Act 2003/ Weights & Measures Act 1985
- Food Safety Act 1990
- COSSH Training / knowledge
- Fire Safety & Extinguisher Training
- Health & Safety
- Basic First Aid trained
- Basic F&B operation
- Brand knowledge
- Duty Manager Trained

*All of the above can be taught during the 12 week company standard induction

**Skills**

Essential
- Strong communication skills, able to communicate effectively at all levels internally and externally
- Ability to work well under pressure and deal with urgent tasks in a calm and professional manner
- To multi-skill between all departments - dependent upon where needed
- Ability to problem solve in a logical manner
- Strong IT skills
- Ability to prioritise workload
- Problem solving
- Being flexible

Desirable
- Ability to negotiate with and influence individuals and groups
- Confidence in numbers, basic numeracy skills to deal with financial reports and requirements:

- Basic maintenance skills
- Hotel receptionist skills

**Experience**

Essential
- Experience of customer facing interactions
- Experience in prioritising and scheduling workload
- Experience dealing with difficult situations

Desirable
- 1 year hotel experience
- IHG experience
- Previous Nights experience
- Duty Manager Experience
- Cash/credit card handling

**Behaviours & Competencies**
- Show all values

**Results for Success**
- Effectively managi

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