Hospitality Team Member
5 months ago
**Role Description**:
Hospitality Team Member will be an integral part of our service team, contributing to the overall guest experience. This role requires a customer-focused approach, strong communication skills.
**Duties will include**:
1. **Customer Service**:
- Greet guests in a friendly and welcoming manner.
- Anticipate and address guest needs to ensure a positive experience.
2. **Front Desk Duties**:
- Process reservations, cancellations for the facilities.
- Handle guest requests and concerns promptly and professionally.
3. **Food and Beverage Service**:
- Take food and beverage orders, ensuring accuracy and attention to special requests.
- Serve meals and beverages to guests in a timely and courteous manner.
- Clear tables and maintain a clean and organized dining area.
4. **Cleaning and Maintenance**:
- Perform regular inspections of the facilities and surrounding areas for cleanliness and safety.
- Report any maintenance issues to the appropriate personnel.
5. **Equipment Management**:
- Set up and arrange furniture and umbrellas.
6. **Collaboration with Other Departments**:
- Collaborate with kitchen staff to relay guest preferences and dietary restrictions.
- Work as a team to ensure a seamless and enjoyable guest experience.
7. **Event Support**:
- Assist in the setup and breakdown of events and functions.
- Coordinate with event planners to meet guest requirements.
- Provide support during special events and promotions.
8. **Cash Handling**:
- Handle cash transactions accurately and responsibly.
- Process payments, issue receipts, and reconcile cash drawers.
- Any other duties as necessary to meet the needs of the Company.
**Skills Required**:
- Experience in a customer service or hospitality.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Basic knowledge of cash handling procedures.
- Willingness to work flexible hours, including evenings, weekends, and holidays.
**Job Type**: Zero hours contract
Pay: £8.60-£11.44 per hour
Expected hours: 1 - 35 per week
**Benefits**:
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
Schedule:
- Day shift
- Night shift
- Weekend availability
Work Location: In person
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