Hospitality Team Member

5 months ago


Preston, United Kingdom Rawcliffe Hall Holiday Park - Harrison Leisure Full time

**Role Description**:
Hospitality Team Member will be an integral part of our service team, contributing to the overall guest experience. This role requires a customer-focused approach, strong communication skills.

**Duties will include**:
1. **Customer Service**:

- Greet guests in a friendly and welcoming manner.
- Anticipate and address guest needs to ensure a positive experience.

2. **Front Desk Duties**:

- Process reservations, cancellations for the facilities.
- Handle guest requests and concerns promptly and professionally.

3. **Food and Beverage Service**:

- Take food and beverage orders, ensuring accuracy and attention to special requests.
- Serve meals and beverages to guests in a timely and courteous manner.
- Clear tables and maintain a clean and organized dining area.

4. **Cleaning and Maintenance**:

- Perform regular inspections of the facilities and surrounding areas for cleanliness and safety.
- Report any maintenance issues to the appropriate personnel.

5. **Equipment Management**:

- Set up and arrange furniture and umbrellas.

6. **Collaboration with Other Departments**:

- Collaborate with kitchen staff to relay guest preferences and dietary restrictions.
- Work as a team to ensure a seamless and enjoyable guest experience.

7. **Event Support**:

- Assist in the setup and breakdown of events and functions.
- Coordinate with event planners to meet guest requirements.
- Provide support during special events and promotions.

8. **Cash Handling**:

- Handle cash transactions accurately and responsibly.
- Process payments, issue receipts, and reconcile cash drawers.
- Any other duties as necessary to meet the needs of the Company.

**Skills Required**:

- Experience in a customer service or hospitality.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Basic knowledge of cash handling procedures.
- Willingness to work flexible hours, including evenings, weekends, and holidays.

**Job Type**: Zero hours contract

Pay: £8.60-£11.44 per hour

Expected hours: 1 - 35 per week

**Benefits**:

- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- Day shift
- Night shift
- Weekend availability

Work Location: In person



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