Gp Receptionist

**Job Description & Person Specification - GP Receptionist (Patient Co
- ordinator)**

**Job Title **GP Receptionist (Patient Co-ordinator)

**Line Manager **Reception Supervisor

**Accountable to **Practice Manager

**Hours per week **21 or 21.5 Hrs per week (2 roles)

**Job Summary**

Our friendly GP practice based in Penwortham is looking for 2x part-time receptionists to join our team.

The successful applicant will be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team.

Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

**Our two roles that need filling are based on the non-negotiable hours stated below**

**due to business needs. Please specify which role would suit you best on your**

**Role 1 (21.5 Hours per week)**

Mon: 9am to 4:30pm

Tue: 10:30am to 6:30pm

Wed: 9am to 4:30pm

**Role 2 (20 Hours per week)**

Wed: 8am to 3pm

Thu: 9am to 4:30pm

Fri: 8am to 3pm

**About the Practice**
We are a friendly GP practice based in Penwortham, Preston with 8,500 patients. We currently have 4 partners (3 GP’s, 1 business partner), 2 salaried GP’s, and a practice nurse team of 4 who are supported by our growing multidisciplinary team which currently includes a clinical pharmacist, social prescriber, first contact physio and mental health practitioner. The clinical team are supported by our management, reception and secretarial teams.

**Generic Responsibilities**
- 1
- All staff at St Fillans Medical Centre have a duty to conform to the following:
**Equality, Diversity & Inclusion**

A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

**Safety, Health, Environment and Fire (SHEF)**

This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990,
Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

**Confidentiality**

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

**Quality & Continuous Improvement (CI)**

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.
- 2
- This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

**Induction Training**

On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Practice Manager and Reception Supervisors.

**Learning and Development**

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme.

**Collaborative Working**

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments