Gp Receptionist

6 months ago


Preston, United Kingdom Fishergate Hill Surgery Full time

We are looking to recruit two Medical Receptionists ( more recently titled Care Navigator) to work at Fishergate Hill Surgery. We are looking for someone to work 3 days per week - 21 hours per week.

One position working Monday, Tuesday and Wednesday

One position to working Wednesday, Thursday and Friday.

Shift pattern:
Week 1 - 8.00am - 3.00pm

Week 2 - 11.30am - 6.30pm

Previous experience of working in a GP practice or in the NHS is required.

Main Duties:

- Book patient appointments with the appropriate Clinical staff.
- Carrying out administrative duties which include scanning, tasks, out of hours reports, new patient registrations, opening and sorting of post (both internal and external), updating patient details, and data inputting as requested.
- Processing medication requests, including issuing repeat medication and appliance items, as well as forwarding patient requests onto the practice pharmacy team/on-call GP.
- Communicating effectively with local pharmacy staff and resolving/investigating any queries they may have.
- Signpost patients accordingly using community services where appropriate.
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols.
- Carry out chronic disease recalls and vaccination campaigns, booking relevant appointments working from a list to ensure clinics are fully utilised.
- Informing patients of test results and following up with instructions from clinicians.
- Keeping the reception area and notice boards clean, tidy, and up to date.
- Taking payments for private documents from patients and providing receipts
- Support all clinical staff with general tasks as required.
- To be able to work with people from a wide variety of cultures and backgrounds, and people with disabilities and learning difficulties, and to be able to communicate with them (and, when necessary, their carers) appropriately to facilitate their care and understanding of their care within the service.
- Attend and positively contribute to team meetings.
- Fully comply with all practice health and safety requirements, including reporting all accidents, near accidents, and hazards.
- Treat all patients fairly and with respect.

This is not an exhaustive list, and it is expected that this role will develop as the role grows.

**Job Type**: Permanent

**Salary**: £9.50-£11.00 per hour

Expected hours: 21 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Transport links

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Overtime

**Education**:

- GCSE or equivalent (required)

**Experience**:

- NHS: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person


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