Customer Support Liaison

3 days ago


Tunbridge Wells, Kent, United Kingdom Build Recruitment Full time

Job Title: Customer Support Liaison

Company Overview:

We are seeking a skilled Customer Support Liaison to join our team at Build Recruitment Limited.

Salary: £30,000 per annum (inclusive of company van and fuel card or car allowance)

Job Description:

The successful candidate will play a key role in maintaining effective communication with residents in social housing properties across Sussex/Kent during construction projects.

This role offers a mix of both on-site and office-based work, which may take place at our head office or a designated site office.

Required Skills and Qualifications:

The ideal candidate must have a valid driver's license and be comfortable with regular driving.

Benefits:

The position offers a competitive salary package, including a company van and fuel card or car allowance.

Others:

The successful candidate will be responsible for drafting communications related to access, work delays, changes in project scope, and addressing any issues that arise.

Additionally, the candidate will be responsible for responding to residents' questions and concerns through email, phone, or in-person home visits.

The ideal candidate will also be required to collect and record Key Performance Indicators (KPIs) by gathering project booklets upon completion.

Furthermore, the successful candidate will be expected to build and maintain positive relationships with residents to ensure smooth project progress and resident satisfaction.



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