Resident Liaison Specialist

3 weeks ago


Tunbridge Wells, Kent, United Kingdom Build Recruitment Full time

At Build Recruitment, we are seeking a skilled Resident Liaison Officer to join our team. This role offers a mix of on-site and office-based work, making it an excellent opportunity for those who enjoy variety in their daily tasks.

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Job Summary:

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We are looking for a Customer Support Representative who will play a key role in maintaining effective communication with residents in social housing properties across Sussex/Kent during construction projects. The ideal candidate should have excellent communication skills, be comfortable with regular driving, and possess a valid driver's license.

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Key Responsibilities:

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  • Drafting communications related to access, work delays, changes in project scope, and addressing any issues that arise.">
  • Responding to residents' questions and concerns through email or in-person home visits.">
  • Attending coffee mornings with the Foreperson to discuss upcoming construction activities.">
  • Collecting and recording Key Performance Indicators (KPIs) by gathering project booklets upon completion.">
  • Building and maintaining positive relationships with residents to ensure smooth project progress and resident satisfaction.">
  • Basic knowledge of IT systems and software.">
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Requirements:

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The successful candidate will have a valid driver's license and be comfortable with regular driving. A basic knowledge of IT systems and software is also required. We offer a competitive salary and benefits package, including a company van and fuel card or car allowance.

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Salary: £30,000 per annum

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This is a full-time position working Monday to Friday, 8am-5pm with one hour for lunch. If you are a motivated individual with excellent communication skills, we would love to hear from you.

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About Build Recruitment Limited:

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Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.

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Benefits:

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In addition to the competitive salary and benefits package, we offer a supportive and dynamic work environment.

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How to Apply:

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If you are interested in this exciting opportunity, please submit your application.



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