Resident Liaison Professional

19 hours ago


Tunbridge Wells, Kent, United Kingdom Austin Fraser Full time
Job Description

We are seeking a skilled Resident Liaison Professional to maintain effective communication with residents in social housing properties across Sussex and Kent during construction projects. This role offers a mix of on-site and office-based work, which may take place at head office or a designated site office.

The successful candidate must have a valid driver's license and be comfortable with regular driving, as they will be visiting multiple properties throughout the day.

The key responsibilities include:

  • Drafting communications related to access, work delays, changes in project scope, and addressing any issues that arise.
  • Responding to residents' questions and concerns through email, phone, or in-person home visits.
  • Attending coffee mornings with the Foreperson to discuss upcoming construction activities.
  • Collecting and recording Key Performance Indicators (KPIs) by gathering project booklets upon completion.
  • Building and maintaining positive relationships with residents to ensure smooth project progress and resident satisfaction.

In return for your expertise, you can expect a competitive salary of approximately £27,000 per annum, plus a company car and fuel card or a car allowance. Full-time hours, Monday to Friday, 8am-5pm with a 1-hour lunch break.



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