Disrepair Claims Specialist

1 month ago


Tunbridge Wells, Kent, United Kingdom Town & Country Housing Group Full time

Job Overview

We are seeking a highly skilled and organised Disrepair Claims Specialist to join our team at Town & Country Housing Group. The successful candidate will be responsible for inspecting properties, managing interactions with stakeholders, and leading on liaison with solicitors.

Key Responsibilities

  1. Inspect properties and specify works needed to respond to disrepair claims.
  2. Manage interaction between all stakeholders involved in the process of works, including residents, repair contractors, and internal departments.
  3. Lead on liaison between Town & Country Housing Group and solicitors/barristers to enable them to respond to claimants' solicitors.
  4. Keep accurate and comprehensive records relating to each claim throughout all stages, including photographs.
  5. Represent Town & Country Housing Group in Court as necessary, working with solicitors to produce witness statements.
  6. Produce reports for senior management on disrepair, including the status of claims, contractor performance, costs relating to works, legal fees, and compensation.
  7. Keep abreast of changes in legislation and make amendments to policy and/or procedures as necessary.
  8. Ensure all works are completed within budget, timescales, and to the required quality.
  9. Manage administrative tasks involved in disrepair claims, including disclosure of documents, raising purchase orders, and processing invoices.
  10. Raise works to the Joint Venture repairs company as well as alternative Town & Country Housing Group subcontractors to carry out repairs.
  11. Attend contractor performance meetings to report on progress for disrepair works. Take appropriate action to improve performance where necessary, using existing contract mechanisms.
  12. Attend webinars/seminars to increase knowledge of disrepair legislation and industry best practice.
  13. Work closely with Town & Country Housing Group contractors and solicitors to resolve claims swiftly and at the best cost to Town & Country Housing Group.
  14. Ensure resident contact is achieved within set timescales, including taking telephone calls and responding to emails/letters.
  15. Deal with day-to-day repair enquiries received from the Town & Country Housing Group help desk.
  16. Liaise with other departments/staff/outside agencies as appropriate.
  17. Adhere to Town & Country Housing Group's complaints policy, handle complaints within specified timescales, and monitor any works raised as a result of complaint resolution.
  18. Cover for surveyors from time to time.
  19. Focusing on continuous improvement using customer feedback.

Required Skills and Qualifications

To be successful in this role, you will need:

  • A good standard of education, up to A level or equivalent.
  • Good knowledge of Microsoft products.
  • Excellent knowledge of Excel.
  • Good knowledge of disrepair claims.
  • Good knowledge of housing legislation.
  • Experience of working in a similar environment.
  • Experience of property surveying.
  • Experience of working in an administrative role.
  • Good experience of analysing data and producing reports.
  • Experience of working in a customer-focussed environment.
  • Experience of presenting to groups.
  • Experience of planning and organising events.

Benefits

We offer a competitive salary of £33,295 per annum, plus a range of benefits, including:

  • Contributory pension scheme 4% to 10% matched contributions.
  • Hybrid working.
  • Free onsite car parking.
  • Life assurance of 4x annual salary (Terms and Conditions apply).
  • 30 days annual leave in addition to bank holidays.
  • Two volunteer days per year.
  • Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions).
  • Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses.
  • Extensive annual Staff Wellbeing programme.
  • Enhanced maternity, paternity, and shared parental leave provision.
  • Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.).
  • Annual flu vaccinations.
  • Access to an extensive range of corporate discounts on shopping, travel & days out.
  • Social events, including lunchtime walking, rounders, festive Fridays.
  • Travel loan.


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