Disrepair Claims Specialist
1 month ago
Job Overview
We are seeking a highly skilled and organised Disrepair Claims Specialist to join our team at Town & Country Housing Group. The successful candidate will be responsible for inspecting properties, managing interactions with stakeholders, and leading on liaison with solicitors.
Key Responsibilities
- Inspect properties and specify works needed to respond to disrepair claims.
- Manage interaction between all stakeholders involved in the process of works, including residents, repair contractors, and internal departments.
- Lead on liaison between Town & Country Housing Group and solicitors/barristers to enable them to respond to claimants' solicitors.
- Keep accurate and comprehensive records relating to each claim throughout all stages, including photographs.
- Represent Town & Country Housing Group in Court as necessary, working with solicitors to produce witness statements.
- Produce reports for senior management on disrepair, including the status of claims, contractor performance, costs relating to works, legal fees, and compensation.
- Keep abreast of changes in legislation and make amendments to policy and/or procedures as necessary.
- Ensure all works are completed within budget, timescales, and to the required quality.
- Manage administrative tasks involved in disrepair claims, including disclosure of documents, raising purchase orders, and processing invoices.
- Raise works to the Joint Venture repairs company as well as alternative Town & Country Housing Group subcontractors to carry out repairs.
- Attend contractor performance meetings to report on progress for disrepair works. Take appropriate action to improve performance where necessary, using existing contract mechanisms.
- Attend webinars/seminars to increase knowledge of disrepair legislation and industry best practice.
- Work closely with Town & Country Housing Group contractors and solicitors to resolve claims swiftly and at the best cost to Town & Country Housing Group.
- Ensure resident contact is achieved within set timescales, including taking telephone calls and responding to emails/letters.
- Deal with day-to-day repair enquiries received from the Town & Country Housing Group help desk.
- Liaise with other departments/staff/outside agencies as appropriate.
- Adhere to Town & Country Housing Group's complaints policy, handle complaints within specified timescales, and monitor any works raised as a result of complaint resolution.
- Cover for surveyors from time to time.
- Focusing on continuous improvement using customer feedback.
Required Skills and Qualifications
To be successful in this role, you will need:
- A good standard of education, up to A level or equivalent.
- Good knowledge of Microsoft products.
- Excellent knowledge of Excel.
- Good knowledge of disrepair claims.
- Good knowledge of housing legislation.
- Experience of working in a similar environment.
- Experience of property surveying.
- Experience of working in an administrative role.
- Good experience of analysing data and producing reports.
- Experience of working in a customer-focussed environment.
- Experience of presenting to groups.
- Experience of planning and organising events.
Benefits
We offer a competitive salary of £33,295 per annum, plus a range of benefits, including:
- Contributory pension scheme 4% to 10% matched contributions.
- Hybrid working.
- Free onsite car parking.
- Life assurance of 4x annual salary (Terms and Conditions apply).
- 30 days annual leave in addition to bank holidays.
- Two volunteer days per year.
- Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions).
- Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses.
- Extensive annual Staff Wellbeing programme.
- Enhanced maternity, paternity, and shared parental leave provision.
- Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.).
- Annual flu vaccinations.
- Access to an extensive range of corporate discounts on shopping, travel & days out.
- Social events, including lunchtime walking, rounders, festive Fridays.
- Travel loan.
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