Customer Service Adviser

6 months ago


Royal Tunbridge Wells, United Kingdom Submarine Delivery Agency Full time

**Are you an excellent communicator with a passion for building relationships?**

**Are you looking for an opportunity that will allow you to put the Customer First in everything you do?**

**If so, we have the perfect opportunity for you**

**Job Title**:Customer Service Advisor
**Company**: AXA Health
**Contract Type**:Permanent, Full time, 37.5 hours a week on a rota basis, compensated with a generous shift allowance.
**Salary**:£23,400 - £27,930 (Including 5% Shift Allowance)
**Location**:Hybrid - Royal Tunbridge Wells/Ipswich/Bristol/Bournemouth

**What to expect**:
You’ll joining our expanding team of Customer Service Advisors who are the face of AXA Health. We’re looking for individuals with a 'Know You Can’ mindset to provide the best possible experience for our members.

Upon starting with AXA Health you’ll benefit from fully supportive training, which will give you the skills and confidence to perform in your role from day 1.

**Your day-to-day activities would include**:

- Answering calls from people going through various health problems, from physio to cancer treatment and advising them on their claim.
- You may need to decline a customer request too. This will involve using judgement to take responsibility for gathering information and finding out answers.
- Putting your customer’s interests at the heart of every decision you make.

**What we’re looking for**:

- Strong team player with a friendly and approachable manner.
- A genuine desire to help others and possess a strong willingness to learn.
- Excellent organisation and time management skills, you'll be comfortable managing multiple priorities.
- Advanced written and verbal communication skills.

**No previous experience is required. **If you're looking to start a career, make a sector change or are looking to enter a head office environment from customer facing or retail environment, we'd love to hear from you
- At AXA Health we’re adopting a hybrid way of working, empowering our people to balance their time between home and one of our workplace hubs in a way that works best for them, their team, and our customers.
- **You’ll also have access to our range of benefits**:_
- **Competitive **salary package which includes 5% Shift Allowance
- **25 Days Annual Leave **in addition to Bank Holidays
- Opportunity to **buy up to 5 additional days leave or sell up to 3 days leave**:

- **Performance related annual bonus **of approximately 5.5% of annual salary
- Salary reviews **every 6 months **as you progress through our development framework
- Contributory pension scheme **(Up to 12% Employer Contributions)**:

- **Life Assurance up to 10 x Annual Salary**:

- **AXA **Employee discounts
- **Gym Benefits**
- **Our Commitment**:_

AXA Health are an equal opportunity employer with a culture of trust and respect, where everyone belongs. We are Disability Confident Leaders, Stonewall Diversity Champions and have been listed in The Times Top 50 Employers for Women in 2022. **If you require any adjustments to assist you in your recruitment journey, please let us know**

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, _AXA _is big. _AXA Health _is the UK healthcare specialist for the _AXA Group_. Whatever our customers’ health goals, we help them get there. That could be getting someone physio for an injury that’s holding them back or finding them the right specialist to take their treatment forward.

Our team are experts in their fields: from experienced cancer nurses to pioneering data analysts; from our highly respected customer service team to our wide-ranging in-house team of clinicians. We all work together to be the best we can be.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £23,400.00-£27,930.00 per year

Expected hours: 37.5 per week

**Benefits**:

- Company pension
- Employee discount
- On-site parking
- Work from home

Supplemental pay types:

- Performance bonus

Work Location: Hybrid remote in Tunbridge Wells

Reference ID: Customer Service Adviser AXA00063



  • Royal Tunbridge Wells, United Kingdom The Recruitment Source Full time

    We’re recruiting for Customer Service Advisors to earn up to **£20,411 **per annum. **Customer Service Advisor benefits: ** - Competitive annual salary including a 5% shift allowance - Annual company & performance-based bonus - Contributory pension scheme (up to 12% employer contributions) - Life Assurance (up to 10 x annual salary) - 25 days annual...


  • Royal Tunbridge Wells, United Kingdom AXA Health Full time

    **Are you an excellent communicator with a passion for building relationships?** **Are you looking for an opportunity that will allow you to put the Customer First in everything you do?** **If so, we have the perfect opportunity for you!** **Job Title**:Customer Service Advisor **Company**: AXA Health **Contract Type**:Permanent, Full time, 37.5 hours a...


  • Royal Tunbridge Wells, United Kingdom AXA UK Full time

    **About the role**: We're recruiting for a Personal Adviser to join our Dedicated Care Team within AGH.This is a fantastic opportunity to join a team who support members throughout the world with their medical claims journey. Our team deal with Dedicated Servicing for our Customers going through Cancer, Psychiatric, Maternity and Inpatient treatment and...


  • Royal Tunbridge Wells, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at Ford in Tunbridge Wells. You do not need automotive experience to be successful in this role - we will train that, but some form...

  • Customer Service

    5 months ago


    Royal Tunbridge Wells, United Kingdom Childrensalon Full time

    Established in 1952 and online since 1999, Childrensalon is an award-winning, forward-thinking British childrenswear destination with family at its heart. Childrensalon believes there is beauty in diversity and difference, as resembled by our wonderful team. Our vision of being the most inclusive, diverse, and humane company is very important to us as is...


  • Royal Tunbridge Wells, United Kingdom Launch Group Full time

    The Launch Group are currently recruiting for The AA to find enthusiastic Customer Service Representatives. **Customer Service Advisor - FNOL** **Location**: Hybrid **Salary**:£22,322 up to 10% annual bonus **Contract**:Full time - permanent **Hours**:37.5 hours over 5 days a week, Monday to Sunday shifts between 07:00am - 10:45pm **Key Benefits** -...


  • Royal Tunbridge Wells, United Kingdom Avery UK Full time

    **Primary Purpose**: - Orders entry - Inbound calls handling - Small order management (online sales) - Complaints processing Our Customer Service team are busy serving two of our brands, ID&C + Identilam. Both brands specialise in prestigious and varied events - ranging from festivals to those in the Public Sector. The Team forms a new and evolving part...


  • Royal Tunbridge Wells, United Kingdom Fortem Solutions Ltd Full time

    **The Role** Fortem Solutions are currently recruiting for a Customer Service Advisor to join our Town & Country contract, based in Tunbridge Wells. You will be joining a value based business with a true family ethos, with our people at the heart of everything that we do. Are you looking for a job? Or are you looking for an employer who will welcome you,...


  • Royal Tunbridge Wells, United Kingdom Logistics UK Full time

    **About Logistics UK**: Logistics UK, formerly the Freight Transport Association is one of the biggest business groups in the UK, representing the entire industry with members from the road, rail, sea, and air industries, as well as the buyers of freight services such as retailers and manufacturers whose businesses depend on the efficient movement of...


  • Royal Tunbridge Wells, United Kingdom CV-Library Full time

    Job Title: Customer Service Salary: Up to £24,500 Location: Tunbridge Wells Hours: Mon - Fri 9am - 5.30pm (work 1 in 3 Saturdays 10am- 2pm) Are you passionate about providing excellent customer service? Are you interested in gaining office experience? Benefits: 20 days annual leave plus statutory bank holidays Free parking Company pension...


  • Royal Tunbridge Wells, United Kingdom First Recruitment Services Full time

    Salary: £15.22ph - Position: Customer Service Advisor - Location: Tunbridge Wells - Hours: Monday - Friday 7am - 3pm with 1 hour unpaid lunch break. 7 paid hours a day. - Parking available Duties will include: - Answering incoming customer calls to resolve issues and enquiries, ensuring customer needs are met in a timely and professional manner to...


  • Royal Tunbridge Wells, United Kingdom Logistics UK Full time

    About Logistics UKLogistics UK, formerly the Freight Transport Association is one of the biggest business groups in the UK, representing the entire industry with members from the road, rail, sea, and air industries, as well as the buyers of freight services such as retailers and manufacturers whose businesses depend on the efficient movement of goods.An...


  • Royal Tunbridge Wells, United Kingdom Brook Street NMR Full time

    Job Title: Customer ServiceSalary: Up to £24,500 Location: Tunbridge WellsHours: Mon - Fri 9am - 5.30pm (work 1 in 3 Saturdays 10am- 2pm) Are you passionate about providing excellent customer service?Are you interested in gaining office experience? Benefits:20 days annual leave plus statutory bank holidaysFree parkingCompany pension Key...


  • Royal Tunbridge Wells, United Kingdom CV-Library Full time

    Customer Service Advisor - Tunbridge Wells - £26,000 + annual bonus! Are you a real people person, who loves to help people and solve issues? Do you want to work with a warm, fun loving team who have a great family feel and offer fantastic support and team spirit? We are seeking a superstar who can turn even the most frazzled customer's day...


  • Royal Tunbridge Wells, United Kingdom CV-Library Full time

    Thrilling Opportunity for Entry-Level Office Position in Tunbridge Wells! Brand new offices near the Pantiles! Are you ready to launch your career in a lively office setting? Join this enthusiastic team as a Customer Service Office Junior! Apply now and begin your journey with a prestigious financial organisation located in the vibrant heart of Tunbridge...

  • Customer Advisor

    5 months ago


    Royal Tunbridge Wells, United Kingdom Boots Full time

    Summary Job Reference: 231808BR - Job Reference: 2 3 1 8 0 8 B R Tunbridge Wells, Calverley Road Permanent 28 Hours **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your...

  • Customer Advisor

    6 months ago


    Royal Tunbridge Wells, United Kingdom Boots Full time

    Summary Job Reference: - 228569BR Tunbridge Wells, Calverley Road Permanent 20 hours per week **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re...


  • Royal Tunbridge Wells, United Kingdom CV-Library Full time

    Our client, a leading national business is looking for a Trainee Customer Service Advisor to join their team in Tunbridge Wells on a full-time, permanent basis. Due to growth our client is looking to add a Trainee Customer Service Advisor to their team, where you will be the first point of contact for their clients and customers, answering questions and...


  • Royal Tunbridge Wells, United Kingdom Vodafone Full time

    **Location: Tunbridge Wells** **Salary: £ 10.90 per hour + monthly bonus** **Hours: 32 hours per week** Do you want the chance to build a career in retail? Our Vodafone Partner stores are independent franchises that provide you with the opportunity to develop and contribute to a growing local business. **What will you be doing?** We are seeking a...


  • Royal Tunbridge Wells, United Kingdom Vodafone Full time

    **Location: Tunbridge Wells** **Salary: £ 12.00 per hour** **Hours: 16 hours per week** Do you want the chance to build a career in retail? Our Vodafone Partner stores are independent franchises that provide you with the opportunity to develop and contribute to a growing local business. **What will you be doing?** We are seeking a motivated and...