Customer Service Representative

4 months ago

Royal Tunbridge Wells, United Kingdom Avery UK Full time

**Primary Purpose**:

- Orders entry
- Inbound calls handling
- Small order management (online sales)
- Complaints processing

Our Customer Service team are busy serving two of our brands, ID&C + Identilam. Both brands specialise in prestigious and varied events - ranging from festivals to those in the Public Sector.

The Team forms a new and evolving part of our business. The heartbeat of communication and customer focus. The team are a blend of being the face of our business, whilst also being stewards of high quality information and order processing - ensuring everything is right first time before going into our production and procurement processes.

We predominantly serve the events industry and timing is everything. A cool, calm and organised approach when under pressure and tight time constraints is essential, along with a positive attitude and sense of humour.

**Key Responsibilities**:

- Provision of proactive, high-quality customer service
- Dedicated to meeting the expectations and requirements of both internal & external customers
- Taking receipt of all requests for order placement and data management
- Orders processing and management, including raising, reviewing, and tracking orders
- Order Amendments/Changes, i.e. delivery address, quantity PO number, additional names
- First point of contact for inbound calls
- Supporting customers with order progression
- Data entry
- Small order management (online sales)
- Engaged and proactive in our complaints management process - root cause and resolution
- Raising any errors with different departments, arranging remakes to be produced in required timeframes
- KPI’s tracking and providing daily/weekly/monthly reporting for Customer Service Team Leader
- Outbound shipment queries
- Bespoke sample pack coordination
- Supporting team performance by undertaking activity as required covering other team roles during absence or during peaks in demand
- Any other tasks that arise as necessary in support of the company’s aims and needs

**Reporting relationship**

Head of Supply Chain

↑

Customer Service Team Leader

↑

Customer Service Representative

**Experience/ Core Skills**
- Experience in Customer Service or customer focused role
- Good understanding of the operational processes
- Knowledge of SAGE - advantageous, but not essential
- Due to extreme seasonality of our business, flexibility and additional hours would be required at times
- Patient and flexible, organized and very positive attitude
- Strong customer focus and team focus
- Exceptional communication skills
- Strong sense of customer service
- Excellent telephone manner
- Excellent attention to detail and organisational skills
- Eager to improve processes with the team support
- While not customer-facing, this key role directly impacts on a customer’s experience

You will be surrounded by a diverse group of enthusiastic, energetic and fun-loving people who work hard but balance this with ample opportunity to enjoy being part of a successful team in industries that foster a naturally social environment.

The industries we serve are fast paced, dynamic and challenging at times, so a zest for meeting this head on is imperative. We support each other through leadership, great communication, teamwork and togetherness.

We aspire to be a ‘great place’ to work and continue to invest in our people, surroundings and activities.

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- Free flu jabs
- Free parking
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Tunbridge Wells: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person

  • Customer Service Representative

    15 hours ago

    Tunbridge Wells, Kent, United Kingdom Brook Street Full time

    We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative at Brook Street. The successful candidate will be responsible for providing excellent customer service to our policyholders, answering their questions and concerns, and resolving customer issues quickly and effectively.The ideal candidate will...

  • Customer Service Representative

    4 weeks ago

    Tunbridge Wells, Kent, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our members.Key ResponsibilitiesProvide personalized service to customers, responding to their queries and resolving...

  • Customer Service Representative

    4 weeks ago

    Tunbridge Wells, Kent, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our members.Key ResponsibilitiesProvide personalized service to customers, responding to their queries and resolving...

  • Customer Service Representative

    3 days ago

    Tunbridge Wells, Kent, United Kingdom Coral Full time

    Customer Service RepresentativeAre you passionate about delivering exceptional customer service? Do you enjoy working in a fast-paced environment and building strong relationships with customers? As a Customer Service Representative at Coral, you will be an integral part of our team, driving customer satisfaction and loyalty.Key Responsibilities:Deliver...

  • Customer Service Representative

    2 weeks ago

    Tunbridge Wells, Kent, United Kingdom JOHNSONS THE CLEANERS Full time

    Are you looking for a new career challenge? We have an exciting opportunity for a Customer Service Representative to join our team at Johnsons The Cleaners, a Service Based Retail Company.As a Customer Service Representative, you will be the face of our business, providing excellent customer service and ensuring that our customers receive the best possible...

  • Customer Service Representative

    2 weeks ago

    Tunbridge Wells, Kent, United Kingdom Brook Street UK Full time

    **Job Title:** Customer Service Representative**About the Role:** We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our office support team, you will be responsible for providing exceptional customer service to our policyholders.**Key Responsibilities:**Respond to...

  • Customer Service Representative

    4 days ago

    Tunbridge Wells, United Kingdom Brook Street UK Full time

    Job Title: Customer Service RepresentativeSalary: Up to £24,500Location: Tunbridge WellsHours: Mon - Fri 9am - 5.30pm (work 1 in 3 Saturdays 10am- 2pm)We are seeking a customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing excellent customer...

  • Customer Service Representative

    3 weeks ago

    Tunbridge Wells, Kent, United Kingdom Brook Street NMR Full time

    Customer Service RepresentativeWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Brook Street NMR. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our policyholders, addressing their queries and concerns in a timely and professional manner.Key...

  • Customer Service Representative

    3 weeks ago

    Tunbridge Wells, Kent, United Kingdom Brook Street NMR Full time

    Customer Service RepresentativeWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Brook Street NMR. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our policyholders, addressing their queries and concerns in a timely and professional manner.Key...

  • Customer Service Representative

    4 weeks ago

    Tunbridge Wells, Kent, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our members.Key ResponsibilitiesProvide personalized support to customers, addressing their queries and concerns in a...

  • Customer Service Representative

    4 weeks ago

    Tunbridge Wells, Kent, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our members.Key ResponsibilitiesProvide personalized support to customers, addressing their queries and concerns in a...

  • Customer Service Representative

    2 weeks ago

    Tunbridge Wells, Kent, United Kingdom Tesco Full time

    About the RoleWe are seeking a skilled and enthusiastic Customer Service Representative to join our team at Tesco. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers.Key Responsibilities Provide outstanding customer service, responding to customer...

  • Customer Service Representative

    3 weeks ago

    Tunbridge Wells, Kent, United Kingdom Brook Street UK Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our policyholders, addressing their questions and concerns, and resolving issues in a...

  • Customer Service Representative

    3 weeks ago

    Tunbridge Wells, Kent, United Kingdom Brook Street UK Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our policyholders, addressing their questions and concerns, and resolving issues in a...

  • Customer Service Representative

    4 weeks ago

    Tunbridge Wells, Kent, United Kingdom Brook Street UK Full time

    Job Title: Customer Service RepresentativeWe are seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our support team, you will be responsible for providing excellent customer service to our policyholders.Key Responsibilities:Answer calls from policyholders, addressing their questions and...

  • Customer Service Representative

    4 weeks ago

    Tunbridge Wells, Kent, United Kingdom Brook Street UK Full time

    Job Title: Customer Service RepresentativeWe are seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our support team, you will be responsible for providing excellent customer service to our policyholders.Key Responsibilities:Answer calls from policyholders, addressing their questions and...

  • Customer Service Representative

    6 days ago

    Tunbridge Wells, Kent, United Kingdom Brook Street Full time

    We are seeking a Customer Service Representative to join our team at Brook Street. As a key member of our customer service team, you will be responsible for providing excellent customer service to our policyholders.Key Responsibilities:Answer calls from policyholders, addressing their questions and concerns.Complete general admin tasks, inputting data and...

  • Customer Service Representative

    1 week ago

    Tunbridge Wells, Kent, United Kingdom Hollywood Bowl Group Full time

    About the Role We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Hollywood Bowl Group. As a Customer Service Representative, you will be at the forefront of delivering exceptional customer experiences, ensuring that every guest has an enjoyable and memorable time at our bowling and entertainment centres....

  • Customer Service Representative

    2 weeks ago

    Tunbridge Wells, Kent, United Kingdom beBee Professionals Full time £25,000 - £35,000

    At beBee Professionals in Royal Tunbridge Wells, we're seeking highly motivated Customer Service Representatives to enhance our fast-paced environment. As a key member of our team, you'll deliver exceptional customer service and contribute to our operational success.Key Responsibilities:Engage with customers, providing service and support.Participate in all...

  • Customer Service Representative

    2 weeks ago

    Tunbridge Wells, Kent, United Kingdom Brook Street UK Full time

    p**Job Title:** Customer Service/pp**Salary:** Up to £24,500/pp**Location:** Tunbridge Wells/pp**Hours:** Mon - Fri 9am - 5.30pm (work 1 in 3 Saturdays 10am- 2pm)/ppWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative./ppAs a key member of our office team, you will be responsible for providing...