Customer Engagement Representative

5 days ago


Tunbridge Wells, Kent, United Kingdom Capita Full time
Job Title: Public Service Liaison Specialist

This opportunity allows you to play a vital role in promoting public service awareness and driving positive change within the community. Estimated salary £25,000 - £35,000 per annum.

Role Summary:

We are looking for a dedicated and enthusiastic individual to join our team as a Television Licence Field Officer. In this capacity, you will be responsible for engaging with local communities in Tunbridge Wells who may be unaware of the necessity of a TV licence. By providing education and assistance, you will help ensure compliance with legislation and support customers in finding suitable payment arrangements.

Main Responsibilities:
  • Engage with residents at properties without a registered TV licence.
  • Clarify the importance of TV licensing and offer guidance on the registration process.
  • Partner with customers to develop and implement effective payment plans.
Why Choose Us:
  • A competitive salary range of £25,000 - £35,000 per annum.
  • A comprehensive benefits package, including a company vehicle or £3700 annual car allowance paid monthly, mileage compensation, flexible work schedule, generous holiday entitlement, paid volunteer day, employer-matched pension, life insurance, cycle-to-work programme, and parental leave.


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