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Insurance Sector Liaison Specialist
3 weeks ago
Phoenix SC Ltd is seeking a highly skilled Customer Care Insurance Advisor to join our team in Tunbridge Wells, Kent. As a key member of our insurance brokerage, you will play a vital role in providing exceptional customer service and support.
Job OverviewThis full-time, permanent position involves working directly with customers, navigating their information, and providing detailed, professional approaches to customer care and insurance. You will be required to follow FCA and GDPR guidelines when dealing with Commercial and Private motor insurance.
Responsibilities- Provide top-notch customer service, addressing queries and concerns in a timely and effective manner.
- Navigate complex customer information systems to retrieve accurate data.
- Maintain up-to-date knowledge of FCA and GDPR regulations to ensure compliance.
- A commitment to delivering excellent customer service.
- An excellent telephone manner, with strong verbal and written communication skills.
- Attention to detail, ensuring accuracy in all interactions.
- Professionalism and responsibility in handling sensitive customer information.
- Focused self-motivation, with a patient and tactful approach to challenging situations.
- Ability to work effectively as part of a team, with enthusiasm for learning and growth opportunities.
- Strong IT skills, including proficiency in relevant software applications.
- A competitive salary of £24,500 per annum.
- A supportive work environment, with opportunities for career progression and development.
- A comprehensive benefits package, including holidays and weekend availability.
The ideal candidate will possess excellent communication and problem-solving skills, with a strong focus on delivering high-quality customer experiences.
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