Resident Relations Officer
4 weeks ago
Job Title
We are seeking a Customer Support Representative who will play a key role in maintaining effective communication with residents in social housing properties across Sussex/Kent during construction projects.
Key Responsibilities
- Drafting communications related to access, work delays, changes in project scope, and addressing any issues that arise.
- Responding to residents' questions and concerns through email, phone, or in-person home visits.
- Attending coffee mornings with the Foreperson to discuss upcoming construction activities.
- Collecting and recording Key Performance Indicators (KPIs) by gathering project booklets upon completion.
- Building and maintaining positive relationships with residents to ensure smooth project progress and resident satisfaction.
- Briefly explaining the importance of technical information to non-technical stakeholders.
Requirements
- A valid driver's license.
- Basic knowledge of IT systems and software.
- Excellent communication skills.
Salary Information
The annual salary for this position is approximately £30,000.
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