Resident Relations Officer

4 weeks ago


Tunbridge Wells, Kent, United Kingdom Build Recruitment Full time

Job Title

We are seeking a Customer Support Representative who will play a key role in maintaining effective communication with residents in social housing properties across Sussex/Kent during construction projects.

Key Responsibilities

  1. Drafting communications related to access, work delays, changes in project scope, and addressing any issues that arise.
  2. Responding to residents' questions and concerns through email, phone, or in-person home visits.
  3. Attending coffee mornings with the Foreperson to discuss upcoming construction activities.
  4. Collecting and recording Key Performance Indicators (KPIs) by gathering project booklets upon completion.
  5. Building and maintaining positive relationships with residents to ensure smooth project progress and resident satisfaction.
  6. Briefly explaining the importance of technical information to non-technical stakeholders.

Requirements

  • A valid driver's license.
  • Basic knowledge of IT systems and software.
  • Excellent communication skills.

Salary Information

The annual salary for this position is approximately £30,000.



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