Reception Operations Manager
6 days ago
Istituto Marangoni is seeking an experienced and skilled Reception Operations Manager to join our team in London. This part-time position offers the perfect opportunity to work in a dynamic environment, supporting the daily operations of our fashion school.
Job Summary:The successful candidate will be responsible for overseeing reception operations, ensuring high standards are maintained at all times. Key responsibilities include managing visitor sign-ins and sign-outs, monitoring logbooks, and maintaining accurate records.
A key aspect of this role is providing excellent customer service, greeting visitors, and responding to inquiries in a professional and friendly manner. Additionally, you will be responsible for operating the switchboard, managing incoming calls, and forwarding messages to relevant departments.
You will also play a crucial role in supporting administrative tasks for the Student and Academic Services Department, including handling shipments, typing documents, and performing internal translations.
Key Responsibilities:- Timely opening and closing of the school, maintaining security by following procedures; monitoring logbook; regularly monitoring the coming in and coming out of the School.
- Greeting and welcoming visitors, providing essential information and orientation, managing visitor sign-ins and sign-outs, and maintaining accurate visitor records.
- Overseeing student and teacher attendance, recording student attendance occasionally using SINAPTO.
- Printing safety and labelling signage for the Student and Academic Services Department during exams and for the Facility Team.
- Operating the switchboard, managing incoming calls, taking detailed notes, and forwarding messages to appropriate offices.
- Providing general support including handling shipments, typing documents, and performing internal translations.
- Offering support to students by providing general information and assistance as needed.
- Handling mail and managing the shipment process for both national and international couriers.
- Organising national and international business travel for staff, including flights, hotels, and taxis, and managing diaries for directors and managers as required.
- Assisting the Facilities Manager in coordinating meetings and events, managing facilities-related issues, and maintaining logs.
- Covering library duties as required, including opening and closing, managing software, lending books, and addressing student queries.
- Managing the storeroom, organising stationery orders, and liaising with suppliers to fulfil business needs.
- Keeping delivery boxes organised on dedicated shelves in the storage room.
- Establishing and maintaining inventory systems for stationery, kitchen, and first aid supplies, regularly checking inventory levels and replenishing as needed.
- Logging and securely storing lost and found items.
- Supporting administrative tasks for the Student and Academic Services Department.
Estimated salary: £45,000 - £55,000 per annum.
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