Reception Operations Manager
4 weeks ago
Job Title: Reception Operations Manager
About Us: As a family-owned business, we pride ourselves on delivering exceptional guest experiences and building strong relationships with our customers.
Salary Range: £42,000 - £52,000 per annum
Job Description:
This is an exciting opportunity to join our team as a Reception Operations Manager at the Royal National Hotel. You will be responsible for ensuring exceptional guest experiences from check-in to check-out, leading by example, creating a memorable experience, and adhering to hotel brand standards.
Your main responsibilities will include greeting guests, providing high-quality service, and resolving complaints in a professional manner. You will also conduct fire evacuation training and ensure team members are up-to-date on procedures.
Main Responsibilities:
- Greeting guests and providing exceptional customer service
- Resolving guest complaints and concerns in a professional manner
- Conducting fire evacuation training and ensuring team members are up-to-date on procedures
- Managing luggage storage areas and collaborating with relevant departments to secure extra space when needed
- Responding to accidents and incidents, calling emergency services when required, and documenting events in the Saeker system
Requirements:
- A seasoned Duty Manager or Reception Manager with experience in a similar setting, preferably in a hotel environment
- Strong knowledge of fire evacuation procedures and confidence in leading them
- A genuine passion for hospitality, with a focus on delivering exceptional guest experiences
- NVQ/QCF Level 3 certification or equivalent qualification in Business Administration
- A natural leader capable of motivating and developing teams to reach their full potential
Benefits:
- 28 days' holiday pro-rata, increasing to 33 days with length of service
- Free meals on duty
- Uniform and dry-cleaning provision
- Employee recognition and awards
- Social events and interest-free Season Ticket Loan/Travelcard Loan
-
Front Desk Manager
2 weeks ago
London, Greater London, United Kingdom Reception Full timeAt Meliá White House Hotel, we're seeking an experienced Front Desk Manager to join our Reception team. This is a fantastic opportunity for a skilled professional to lead the daily management of our front-of-house operations, ensuring exceptional guest service and seamless communication with various departments.The successful candidate will have prior...
-
Reception and Operations Manager
2 weeks ago
London, Greater London, United Kingdom Gensler Full timeWe are looking for a highly skilled Reception and Operations Manager to join our team at Gensler. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has a keen eye for detail.In this role, you will be responsible for ensuring that our reception area is welcoming and professional, and that all...
-
Reception Operations Manager
2 weeks ago
London, Greater London, United Kingdom NHS Full timeThe Reception Operations Manager plays a vital role in ensuring the smooth operation of our front-line patient services. Reporting to the Practice Manager, this position is responsible for overseeing the reception team and its various functions, ensuring staff achieve their primary responsibilities efficiently and effectively.Key ResponsibilitiesManage and...
-
Reception and Operations Manager
4 weeks ago
London, Greater London, United Kingdom Pulse Ltd Full timeAbout the Role:We are looking for a Reception and Operations Manager to join our team at Pulse Ltd. The successful candidate will be responsible for managing the day-to-day operations of our reception area, including ensuring that all reception materials are up to date and accurately reflect our brand values.They will also be responsible for providing...
-
Reception Team Manager
4 weeks ago
London, Greater London, United Kingdom The Carlton Tower - Reception Full timeAbout The JobThis is an exciting opportunity for a highly motivated and experienced Guest Relations Team Leader to join our dynamic team at The Carlton Tower. As a key member of the reception team, you will be responsible for delivering exceptional service to our guests, ensuring their stay is memorable and enjoyable. Your leadership skills and attention to...
-
Reception Operations Manager
2 weeks ago
London, Greater London, United Kingdom Melia Hotels International S.A.(Meliá) Full timeGrow Your Career with Meliá Hotels International S.A.We offer a competitive salary of £29,580 plus service charge, making this an attractive opportunity for professionals looking to advance their careers in the hospitality industry.As a Front Desk Shift Leader, you will be part of a dynamic team that strives for excellence in every aspect of guest...
-
Reception Operations Coordinator
2 weeks ago
London, Greater London, United Kingdom AWD online Full timeA Reception Operations Coordinator at AWD online is responsible for delivering exceptional customer service and ensuring smooth hotel operations.Manage incoming reservation inquiries and work collaboratively with team members as needed.Carry out administrative tasks such as updating room statuses and submitting daily reports to Head Office.Assist guests upon...
-
Reception and Operations Officer
1 week ago
London, Greater London, United Kingdom Iron Mountain Full timeJob Role: Reception and Operations OfficerWe are seeking an experienced and organised Reception and Operations Officer to join our team at Crozier. The successful candidate will be responsible for managing front desk activities, maintaining office supplies, and providing administrative support to various teams. This is a great opportunity to work with a...
-
Reception Management Professional
3 weeks ago
London, Greater London, United Kingdom White Cube Full timeJob Title: Reception Management ProfessionalWe are seeking a skilled Reception Management Professional to join our team at White Cube. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring the smooth day-to-day operation of our reception area.Key Responsibilities:Reception Management:...
-
Reception Operations Coordinator
3 weeks ago
London, Greater London, United Kingdom Clermont Hotel Group Full timeAbout the JobWe are looking for a highly motivated and experienced Reception Operations Coordinator to join our team at The Royal Horseguards. As a key member of our front-of-house team, you will be responsible for coordinating the smooth operation of our reception area, ensuring that every guest has a seamless and enjoyable experience.Key...
-
Hotel Reception Manager
4 weeks ago
London, Greater London, United Kingdom Crowne Plaza Kings Cross Full timeAbout UsCrowne Plaza London Kings Cross, a deluxe 4-star hotel located in the heart of the city, is seeking an experienced Receptionist Supervisor to lead our front desk team. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional guest service.Job SummaryWe are looking for a skilled professional to oversee the...
-
Night Reception Manager
4 weeks ago
London, Greater London, United Kingdom AccorHotel Full timeWe are seeking a Night Reception Manager to oversee the smooth operation of our front desk during evening hours. In this role, you will be responsible for ensuring the accuracy of data in all systems, providing necessary reports, and completing night reception tasks correctly.You'll maintain observation over guests and their property to minimize security...
-
Business Operations Manager
5 days ago
London, Greater London, United Kingdom Business Manager Full timeBusiness Operations Role OverviewWe are seeking a highly skilled Business Manager to drive business growth and improve operational efficiency.Main ResponsibilitiesProject Leadership: Lead and coordinate project teams to deliver projects on time, within budget, and to the required quality standards.Process Development: Develop and maintain business processes...
-
School Reception Manager
4 days ago
London, Greater London, United Kingdom The Supply Register Full timeJob Title: School Reception ManagerAbout the PositionWe are looking for an experienced and proactive School Reception Manager to join our team. As a key member of our school's administration team, you will be responsible for managing the Reception area, coordinating administrative tasks, and providing excellent customer service to students, parents, and...
-
Reception Management Lead
3 weeks ago
London, Greater London, United Kingdom The Law Support Group Full timeAbout the CompanyThe Law Support Group is a leading provider of legal services in London, with a strong presence in Chancery Lane.We are seeking an experienced Reception Management Lead to join our team, covering maternity leave. This role will be responsible for ensuring the firm's reception provides exceptional service to clients and staff alike.Salary:...
-
Reception and Operations Supervisor
3 weeks ago
London, Greater London, United Kingdom Select Appointments Full timeHiring OpportunityWe are seeking a skilled Reception Manager to join our team at Select Appointments. This is an exciting opportunity for an experienced hotel professional to take on new challenges and contribute to the success of our prestigious hotel. As a key member of our team, you will be responsible for ensuring seamless front office operations,...
-
Reception and Catering Manager
3 weeks ago
London, Greater London, United Kingdom KMK Recruitment Full timeAbout the Role: KMK Recruitment is currently working with a forward-thinking company in the West End that requires a skilled Reception and Catering Manager to oversee their Client Suite Floor. As a key member of the team, you will be responsible for ensuring the smooth operation of the office, including greeting visitors, coordinating meeting room bookings,...
-
Corporate Reception Manager
3 weeks ago
London, Greater London, United Kingdom Tiger Recruitment Full timeJob Summary: Corporate Reception Manager - Central LondonWe are seeking a seasoned Corporate Reception Manager to join our team in central London. As a key member of our front of house team, you will provide exceptional support to our guests and colleagues, ensuring a seamless experience.Key Responsibilities:* Greet visitors warmly and professionally,...
-
Reception and Administration Manager
1 month ago
London, Greater London, United Kingdom Galileo Global Education Full timeJob DescriptionGreetings! We are seeking an accomplished Reception and Administration Manager to join our team at Galileo Global Education. In this pivotal role, you will oversee the smooth operation of our reception area, providing exceptional service to our students, staff, and visitors. Your exceptional organizational skills, proficiency in office...
-
Hospitality Operations Coordinator
2 weeks ago
London, Greater London, United Kingdom The Carlton Tower - Reception Full timeJob DescriptionIn this role, you will be responsible for delivering exceptional guest experiences as a Guest Relations Team Leader at The Carlton Tower - Reception. This includes:Ensuring smooth front desk operations, including check-in and check-out processesProviding accurate information about hotel services and facilitiesResolving guest complaints and...