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IT Operations Manager

1 month ago

Edinburgh, Edinburgh, United Kingdom Storm ID Full time
About the Role

Storm ID is an award-winning digital transformation consultancy, with clients spanning the public sector, healthcare, and financial services. We help our clients transform processes and experiences, re-imagine their business models and even entire companies, with a strong focus on security by design and by default.

As an IT Manager at Storm ID, you will be responsible for the management and coordination of our IT operations, including systems, services, and infrastructure development, data management and security, and day-to-day support of our end users to meet the company's business requirements and help user productivity.

This role requires hands-on IT skills and experience, as well as the ability to think strategically and creatively, and deliver improvements. You will have experience working as an IT manager or a lead IT support engineer or similar role and be looking to grow your career in IT management.

You'll have good organisation skills and be able to communicate at all levels within a business, with a strong focus on collaboration and internal customer service.

About You

You will have experience working with: providing technical support to end users and managing a helpdesk, managing and monitoring IT operations and services, managing and monitoring networks (TCP-IP/DNS/Firewalls/VLANs) and maintaining operating systems including Windows 11 and macOS.

You will also have knowledge and experience with Microsoft 365 configuration and management, managing Azure Entra ID, and producing documentation for information and business systems.

Responsibilities

  • Managing SaaS-based tools and subscriptions including Microsoft 365
  • Managing, supporting and maintaining Entra ID
  • Managing, supporting and maintaining networks and virtual networks
  • Planning and scheduling maintenance activities
  • Management of the IT helpdesk facility, including providing support to remote locations
  • On-premise hardware support and maintenance including employee devices and networking equipment
  • IT hardware and software purchasing
  • Documentation creation and maintenance for all systems including up-to-date user and administrator guides for IT systems

What You'll Do

You'll have a wide range of responsibilities and opportunities to learn. You'll be working with a hybrid cloud infrastructure design, build, support and maintenance in collaboration with cloud engineers, implementing monitoring and telemetry for the hybrid cloud estate for performance, security and cost effectiveness, and automation of internal processes to provide efficiencies.

You'll also have the opportunity for professional development and to learn about managing the IT budget including supplier management, cost management and financial reporting in line with standard operating procedures, and ensuring information security and data protection compliance for all parts of the business.

Storm ID staff are working in a hybrid model where you can work from home and from the office. This role will require the successful candidate to be available at our lovely offices in Leith 80% of the time, to provide colleagues with support, particularly in relation to hardware.

We don't expect you to tick every box, so if you feel this role is for you, we would love to hear from you.