Operations Manager
2 weeks ago
Steele Charles Limited is a self-funded business operating in Edinburgh, delivering exceptional consumer experiences across its high-end aparthotel and commercial property/ Real Estate portfolio. With ambitious growth targets, the company seeks to bring on board an experienced General Manager to lead its operations and drive customer satisfaction.
Salary
Estimated salary for this role is £45,000 - £55,000 per annum, depending on experience.
Job Description
The successful candidate will be responsible for overseeing the management of our 7-unit facility, ensuring exceptional customer experience and striving for top-grade ratings and reviews. Key responsibilities include revenue management, creating and implementing standard operating procedures, ensuring compliance with health and safety regulations, operational interface and cost management, social media management, basic accounting processing, and periodic financial reporting.
Key Skills & Experience
We are looking for a creative thinker with strong communication skills, capable of managing multiple workstreams and external suppliers. The ideal candidate should have experience in consumer-facing roles, delivering exceptional customer experience, and proficiency in hotel management software and systems. A flexible working schedule is required, with the expectation that customer queries and management will require response during evenings and weekends.
Benefits
This is a unique opportunity to contribute to the growth and performance of Steele Charles Limited, with a rare chance to join a dynamic team in Edinburgh. As a trusted and autonomous member of our team, you will have the flexibility to manage your schedule and make decisions that drive success.
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