Operations Manager
2 days ago
We are seeking a seasoned professional to lead our Complaints Operations team, driving excellence in service delivery and ensuring seamless customer experiences across multiple accounts and sites.
About the RoleThis key position is responsible for managing the service delivery of Complaints Operations, meeting defined requirements while maintaining legislative and regulatory compliance. The role holder will also play a crucial part in developing the strategy for Operations.
Key Responsibilities:- Drive consistency of customer treatment and approach across all sites to optimize effectiveness and overall customer experience.
- Oversee the delivery of service that meets or exceeds defined requirements through periods of both BAU and change, adhering to all regulatory requirements including Consumer Duty.
- Identify operational factors impacting service delivery proactively and propose resolutions as appropriate.
- Maintain a process of continual review to support development of process and system improvements and controls in accordance with regulatory, complaints frameworks, and minimum standards to maximize productivity, quality, and customer experience.
- Establish and maintain strong client relationships to support a client partnership approach to mutual commercial benefit.
- Represent Complaints as the senior SME with Clients where required, working with/on behalf of the Account Director or internal Diligenta Commercial Relationship Management teams.
- Suitably skilled, engaged, and empowered direct reports are managed, understanding their roles within the overall service offering, and work collaboratively with each other as required, leading by example and developing individual teams.
- Ideas for increasing operational performance are shared and developed internally within the Complaints department, across the Operations Management Team, or with Client counterparts as appropriate.
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Customer Experience Manager
2 days ago
Edinburgh, Edinburgh, United Kingdom Motability Operations Full timeAbout the RoleWe are seeking a skilled Customer Experience Manager to join our team in Edinburgh on a full-time, permanent basis. As a key member of our contact centre operation, you will be responsible for delivering exceptional customer experiences through the effective management of our contact centre teams.Key Responsibilities:Develop and implement...
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Contact Centre Operations Lead
1 day ago
Edinburgh, Edinburgh, United Kingdom Motability Operations Limited Full timeAbout The OpportunityWe are looking for a talented and motivated individual to lead our Contact Centre operations, driving innovation and excellence in customer service delivery.Key ResponsibilitiesDevelop and implement strategies to improve customer experience, efficiency, and commerciality in the Contact Centre.Oversee the day-to-day operations of the...
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Data Analytics Director
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Motability Operations Full timeAbout The RoleMotability Operations is seeking a highly skilled Data Analytics Director to lead and drive our data strategy and foster a culture of data excellence across the organization.The successful candidate will have the opportunity to shape and grow the data function both within Technology and across the organization, ensuring that the business has...
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Edinburgh, Edinburgh, United Kingdom Motability Operations Limited Full timeAbout The RoleWe are seeking a highly skilled and experienced leader to join our team as a Customer Experience Transformation Manager. This is an exciting opportunity to drive transformation in our Contact Centre, leveraging new technologies to revolutionise how we support our customers and colleagues.Key ResponsibilitiesDevelop and implement strategies to...
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Project Operations Specialist
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Acord (association For Cooperative Operations Research And Development) Full timeWe are looking for a skilled Project Operations Specialist to support the delivery of our Transact project. This role involves working closely with Ops leads, technology partners, senior management, and business counterparts to ensure seamless integration of system data and operational requirements.The successful candidate will have a solid understanding of...
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Data Strategist and Innovation Leader
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Motability Operations Full timeAt Motability Operations, we are seeking a visionary Data Strategist and Innovation Leader to drive our data-driven approach and shape the future of our business.About the RoleThis exciting opportunity will see you lead the development of a comprehensive data strategy, aligned with our company objectives and technology vision. You will be responsible for...
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Senior Product Director
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Motability Operations Full timeAbout the RoleWe are seeking a highly skilled Senior Product Director to join our team at Motability Operations. As a key member of our leadership team, you will be responsible for developing and executing our product strategy, ensuring it aligns with our company's overall vision and goals.The successful candidate will have a proven track record of...
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Head of Digital Products
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Motability Operations Full timeAbout the RoleWe are seeking an experienced Head of Digital Products to join our team at Motability Operations. As a key member of our leadership team, you will be responsible for developing and executing our digital product strategy, ensuring it aligns with our company's overall vision and goals.The successful candidate will have a proven track record of...
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Product Strategy Lead
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Motability Operations Full timeAbout the RoleWe are seeking a talented Product Strategy Lead to join our team at Motability Operations. As a key member of our leadership team, you will be responsible for developing and executing our product strategy, ensuring it aligns with our company's overall vision and goals.The successful candidate will have a proven track record of delivering...
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Global Custody Operations Expert
4 days ago
Edinburgh, Edinburgh, United Kingdom Acord (association For Cooperative Operations Research And Development) Full timeAbout the JobWe are looking for a highly experienced Financial Infrastructure Project Manager to lead our PCC strategic development program. As a key member of our Global Delivery Custody operations, you will oversee the execution of this complex project, ensuring it meets regulatory and market processing requirements, demands of current clients, and creates...
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Operations Manager
2 days ago
Edinburgh, Edinburgh, United Kingdom Steele Charles Limited Full timeCompany OverviewSteele Charles Limited is a self-funded business operating in Edinburgh, delivering exceptional consumer experiences across its high-end aparthotel and commercial property/ Real Estate portfolio. With ambitious growth targets, the company seeks to bring on board an experienced General Manager to lead its operations and drive customer...
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IT Operations Manager
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Tesco Bank Full timeJob OverviewTesco Bank is seeking an experienced IT Operations Manager to lead our Insurance and Money Services team. As a key member of our IT department, you will be responsible for shaping the customer journey and driving business success.Salary and BenefitsWe offer a competitive salary up to £60,000 + annual bonus and benefits package, including private...
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Operations Manager
1 day ago
Edinburgh, Edinburgh, United Kingdom Xpress Recruitment Full timeJob OverviewWe are seeking a highly skilled Operations Manager to join our team in the City Centre. As a key member of our management team, you will be responsible for overseeing the daily operations of our property and ensuring that our high standards are consistently met.The successful candidate will have a strong background in property management and a...
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Operations Manager
11 hours ago
Edinburgh, Edinburgh, United Kingdom Workonblockchain Full timeJob Overview:We are seeking an Operations Manager to oversee the operational management of our restaurant in Edinburgh, UK.The successful candidate will be responsible for ensuring excellent customer service delivery and upholding the highest food and service standards.This is a full-time, permanent role with weekend availability required. A competitive...
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IT Operations Manager
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Storm ID Full timeAbout the RoleStorm ID is an award-winning digital transformation consultancy, with clients spanning the public sector, healthcare, and financial services. We help our clients transform processes and experiences, re-imagine their business models and even entire companies, with a strong focus on security by design and by default.As an IT Manager at Storm ID,...
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Operations Service Manager
1 day ago
Edinburgh, Edinburgh, United Kingdom Delta Air Lines, Inc. Full timeOperations Service ManagerWe are seeking an experienced Operations Service Manager to lead our airport operations team in Edinburgh, UK.This is a challenging role that requires a strong leader with excellent operational management skills. As an Operations Service Manager, you will be responsible for providing leadership and guidance to front-line teams,...
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Restaurant Operations Manager
2 days ago
Edinburgh, Edinburgh, United Kingdom Yellow 42 Recruitment Full timeRestaurant Operations ManagerWe are seeking an experienced Restaurant Operations Manager to oversee daily restaurant operations in Edinburgh, Scotland.This key role will involve supporting the Restaurant Manager in ensuring delivery of an exceptional dining experience for guests. The successful candidate will be responsible for driving team performance and...
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Operations Management Specialist
1 week ago
Edinburgh, Edinburgh, United Kingdom HL Services Full timeJob Title: Operations Management SpecialistWe are looking for an Operations Management Specialist to join our team at HL Services. The successful candidate will be responsible for managing the day-to-day activities of the Landscape Team, ensuring efficient and effective operations.Key Responsibilities:Manage resource allocation, supply chain management,...
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Store Operations Manager
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Starbucks Full timeRole OverviewThe Store Operations Manager role is a full-time, permanent position at a Starbucks store in Edinburgh.This leadership position involves managing customer experience and employee performance to drive business growth and improve operations.Key ResponsibilitiesManage daily store operations, ensuring exceptional customer service, sales, and...
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Exercise Operations Manager
2 days ago
Edinburgh, Edinburgh, United Kingdom Bannatyne Full timeJob Title: Exercise Operations ManagerWe are seeking a highly organized and motivated individual to manage the day-to-day operations of our fitness department and drive business growth through efficiency and excellence.About the Role:Operations Management: Oversee the daily operations of our fitness department, including staff management, scheduling, and...