IT Operations Manager

4 days ago


Edinburgh, Edinburgh, United Kingdom Tesco Bank Full time
Job Overview

Tesco Bank is seeking an experienced IT Operations Manager to lead our Insurance and Money Services team. As a key member of our IT department, you will be responsible for shaping the customer journey and driving business success.

Salary and Benefits

We offer a competitive salary up to £60,000 + annual bonus and benefits package, including private medical insurance, virtual GP service, and generous holiday allowance. You will also have access to performance-related bonuses and enjoy a range of other perks, including Buy as you Earn and Save as your Earn share schemes.

Key Responsibilities
  • Operational Management: Oversee daily IT operations, ensuring seamless service delivery and operational efficiency.
  • Service Improvement: Identify and implement continuous improvement initiatives to enhance customer satisfaction and service quality.
  • Team Leadership: Lead, mentor, and develop a team of IT professionals, fostering a culture of high performance and continuous learning.
  • Stakeholder Engagement: Collaborate with internal and external stakeholders to ensure alignment and successful IT operational service delivery.
Requirements
  • Technical Proficiency: Deep understanding of IT service management software and tools, including ITIL, JIRA, and MS Applications.
  • Leadership and Management: Proven experience in leading and managing teams, with strong motivational and team-building skills within an IT environment.
  • Customer Focus: Strong commitment to delivering exceptional customer service and improving customer experiences.
  • Analytical Thinking: Ability to analyse data, identify trends, and make data-driven decisions.
About Us

Tesco Bank is committed to building a more inclusive workplace and celebrating the diversity that makes us unique. We're passionate about serving our customers, communities, and planet a little better every day.



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