Head of Operations Lead

4 days ago


Edinburgh, Edinburgh, United Kingdom Air IT Limited Full time
About the Role

The Head of Operations Lead will be responsible for overseeing service delivery, ensuring alignment with company goals and fostering a positive work environment. This role involves:

  • Strategizing and executing service delivery plans to meet client expectations.
  • Maintaining high levels of client satisfaction through effective project management.
  • Managing budgets and resources to optimize performance.
  • Implementing process improvements and best practices (ITIL, SDI).
  • Providing regular performance reports and insights.
  • Cultivating a supportive work environment that promotes employee engagement.
  • Adopting a flexible, hybrid working schedule - 3 days office, 2 days remote.
Key Requirements:
  • Minimum 5 years of experience in service delivery within an MSP setting.
  • Demonstrated expertise in policy implementation and review.
  • Proven track record in budget management and resource allocation.
  • Flexible working arrangement to accommodate varying needs.
  • Estimated salary range: £65,000 - £85,000 per annum.
  • Award-winning paid annual leave and bank holiday package.
  • Comprehensive private medical insurance or the option to purchase coverage.
  • Inclusive perks such as quarterly and annual staff recognition programs, sponsored social events, and referral incentives.
  • Ongoing professional growth opportunities.
  • High-end coffee machine station.


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