Senior Service Manager

1 month ago


Edinburgh, Edinburgh, United Kingdom Air IT Limited Full time
Job Overview

Air IT Limited seeks a Senior Service Manager to lead service delivery operations, focusing on client satisfaction and team excellence. Key duties involve:

  • Designing and executing service delivery strategies aligned with business objectives.
  • Maintaining high levels of client satisfaction through efficient project management.
  • Effectively managing budgets and resources to drive performance.
  • Implementing process enhancements and adhering to industry best practices (ITIL, SDI).
  • Regularly reporting performance metrics and providing actionable insights.
  • Cultivating a positive work environment that encourages employee engagement.
  • Embracing a flexible, hybrid working schedule - 3 days office, 2 days remote.
Essential Qualifications:
  • At least 5 years of experience in service delivery within an MSP organization.
  • Proven ability to implement and review policies and procedures.
  • Strong background in budget management and resource planning.
  • Flexible working arrangement to suit individual needs.
  • Estimated salary range: £70,000 - £90,000 per annum.
  • Generous paid annual leave and bank holiday package.
  • Private medical insurance or the option to purchase coverage.
  • Inclusive benefits package featuring quarterly and annual staff recognition programs, sponsored social events, and referral incentives.
  • Ongoing professional growth opportunities.
  • High-quality coffee machine facilities.


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