Sales and Events Team Lead

3 days ago

Turners Hill, United Kingdom Alexander House Hotel & Utopia Spa Full time

The Role:

As a Sales and Events Team Lead at Alexander House Hotel & Utopia Spa, you will be responsible for leading a small sales team to ensure the success of conferences, day meetings, weddings, and banqueting events. You will be based at Alexander House Hotel & Utopia Spa and report to the General Manager, with support from the Group Sales Director.

Key Responsibilities:

  • Reactively and proactively sell Alexander House Hotel & Utopia Spa and Langshott Manor Hotel for conferences and banqueting events.
  • Handle telephone, email, and online enquiries for functions, including weddings, conferences, and private dining.
  • Carry out show-rounds and appointments at the hotel, adhering to Mystery Guest Standards.
  • Complete necessary administration to ensure events are successful from a customer service and financial point of view.
  • Produce accurate and timely function information, ensuring it is effectively communicated to operational managers.
  • Achieve Mystery Guest standards and scores for all sales actions completed by yourself and your team.
  • Manage a team of 3 to ensure they are successful in all aspects of the sales process.
  • Recruit, train, and performance manage your team.
  • Review and action all aspects of guest feedback.
  • Ensure the best financial use of conference and banqueting space.
  • Generate new leads and enquiries, as well as maintain existing/return business.
  • Attend external sales events locally to support the Group Sales team.

Requirements:

  • Full-time role, 40 hours per week, including weekend appointments if required.
  • Previous sales and events experience within a quality hotel environment is essential.
  • Proven ability to achieve sales budgets in an events environment.
  • Smart appearance and friendly telephone manner.
  • Strong organisational skills.
  • Excellent written and verbal communication skills.
  • Excellent attention to detail.
  • Ability to manage time and co-ordinate priorities effectively.
  • Driving license required for travel to and from appointments at Langshott Manor.

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