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Sales and Events Manager

2 months ago

Turners Hill, United Kingdom Alexander House Hotel & Utopia Spa Full time

The Role

We are seeking a highly skilled and experienced Sales and Events Manager to join our team at Alexander House Hotel & Utopia Spa. As a key member of our sales team, you will be responsible for driving revenue growth and delivering exceptional customer experiences.

Key Responsibilities

  • Develop and execute sales strategies to achieve revenue targets and drive business growth
  • Lead a small sales team to ensure success in reactive and proactive selling of conference, day meetings, weddings, and banqueting
  • Handle telephone, email, and online enquiries for functions, including weddings, conferences, and private dining
  • Carry out show-rounds and appointments at the hotel, adhering to Mystery Guest Standards
  • Complete necessary administration to ensure events are successful from a customer service and financial perspective
  • Ensure accurate and timely function information is communicated to operational managers
  • Achieve Mystery Guest standards and scores for all sales actions completed by yourself and your team
  • Manage a team of 3 to ensure they are successful in all aspects of the sales process
  • Recruit, train, and performance manage your team
  • Review and action all aspects of guest feedback
  • Ensure the best financial use of all conference and banqueting space
  • Generate new leads and enquiries, as well as maintain existing/return business
  • Attend external sales events locally to support the Group Sales team
  • Recommend ideas and initiatives to develop sales/revenue for meetings and events business

Requirements

  • Full-time role, 40 hours per week, including weekend appointments if required
  • Previous sales and events experience within a quality hotel environment is essential
  • Proven ability to achieve sales budgets in an events environment
  • Smart appearance and friendly telephone manner
  • Strong organisation skills
  • Excellent written and verbal communication skills
  • Excellent attention to detail
  • Ability to manage time and co-ordinate priorities effectively
  • Driving license required for travel to and from appointments at Langshott Manor

#events #hospitality #weddings #makingmemories