Sales and Events Manager

4 weeks ago


Turners Hill, United Kingdom Alexander House Hotel & Utopia Spa Full time

The Role

As a Sales and Events Manager at Alexander House Hotel & Utopia Spa, you will be responsible for driving sales and revenue growth in conference, day meetings, weddings, and banqueting. You will lead a small sales team and work closely with the General Manager and Group Sales Director to achieve sales budgets and Mystery Guest standards.

Key Responsibilities

  • Proactively sell hotel rooms, conference and banqueting spaces, and other services to achieve sales targets.
  • Handle telephone, email, and online enquiries for functions, including weddings, conferences, and private dining.
  • Carry out show-rounds and appointments at the hotel, adhering to Mystery Guest Standards.
  • Complete necessary administration to ensure events are successful from a customer service and financial perspective.
  • Ensure accurate and timely function information is communicated to operational managers.
  • Achieve Mystery Guest standards and scores for all sales actions completed by yourself and your team.
  • Manage a team of 3 to ensure they are successful in all aspects of the sales process.
  • Recruit, train, and performance manage your team.
  • Review and action all aspects of guest feedback.
  • Ensure the best financial use of all conference and banqueting space.
  • Generate new leads and enquiries, as well as maintain existing/return business.
  • Attend external sales events locally to support the Group Sales team.
  • Recommend ideas and initiatives to develop sales/revenue for meetings and events business.

Requirements

  • Full-time role, 40 hours per week, including weekend appointments if required.
  • Previous sales and events experience within a quality hotel environment is essential.
  • Proven ability to achieve sales budgets in an events environment.
  • Smart appearance and friendly telephone manner.
  • Strong organisation skills.
  • Excellent written and verbal communication skills.
  • Excellent attention to detail.
  • Ability to manage time and co-ordinate priorities effectively.
  • Driving license required for travel to and from appointments at Langshott Manor.

#events #hospitality #weddings #makingmemories


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