Sales and Events Director

4 weeks ago


Turners Hill, United Kingdom Alexander House Hotel & Utopia Spa Full time

The Role

As a key member of the Alexander House Hotel & Utopia Spa team, you will be responsible for driving sales and revenue growth in the conference and banqueting sector. This will involve leading a small sales team to ensure the success of both reactive and proactive selling of the hotel's conference and banqueting facilities.

Reporting to the General Manager, you will be supported by the Group Sales Director and will be based at Alexander House Hotel & Utopia Spa. Your key responsibilities will include:

  • Reactive and proactive selling of the hotel's conference and banqueting facilities
  • Handling telephone, email and online enquiries for functions including weddings, conferences, and private dining
  • Carrying out show-rounds and appointments at the hotel, adhering to Mystery Guest Standards
  • Completing necessary administration to ensure the event is successful from a customer service and financial point of view
  • Ensuring the production of accurate and timely function information, effectively communicated to operational managers
  • Achievement of Mystery Guest standards and scores for all sales actions completed by yourself and your team
  • Managing a team of 3 to ensure they are successful in all aspects of the sales process
  • Recruiting, training and performance managing your team
  • Reviewing and acting on all aspects of guest feedback
  • Ensuring the best financial use of all conference and banqueting space
  • Generating new leads and enquiries, as well as maintaining existing/return business
  • Attending external sales events locally to support the Group Sales team
  • Recommending ideas and initiatives to develop sales/revenue for meetings and events business

Requirements

  • Full time role, 40hrs per week, including weekend appointments if required
  • Previous sales and events experience within a quality hotel environment is essential
  • Proven ability to achieve sales budgets in an events environment
  • Smart appearance and friendly telephone manner
  • Strong organisation skills
  • Excellent written and verbal communication skills
  • Excellent attention to detail
  • Ability to manage time and co-ordinate priorities effectively
  • Driving license required for travel to and from appointments at Langshott Manor


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