Front Desk Manager

2 weeks ago


East London, United Kingdom Big Easy Full time

Key Responsibilities:

As a Reception Manager for Big Easy Canary Wharf, you will oversee the smooth operation of our reception desk, providing exceptional customer service and leading a team to deliver an unforgettable guest experience from arrival to departure.

Requirements:

  • A proven track record in a similar role with the ability to inspire and motivate a team, ideally gained in a restaurant or hotel sector.
  • Support the seamless running of the high-paced restaurant, by assisting the team to provide a highly efficient, smooth, and personalised service in line with the standards and with the flawless guest experience in mind.
  • Highly motivated and pro-active; act with professionalism and positivity in all interactions.
  • Exceptional interpersonal and communication skills, with the ability to interact confidently with guests, and colleagues at all levels.
  • Strong organisational and multitasking abilities, with a keen attention to detail and a proactive approach to problem-solving.
  • Coordinate with various departments to ensure smooth communication and collaboration across the Restaurant.
  • Experience in managing a team, conducting continuous training, and development of the department.
  • Proficiency with SevenRooms and OpenTable, knowledge of Fork, Tripleseat is desired but not essential.

Due to the high volume of applications, we may not be able to provide feedback to all candidates. If you do not hear from us within 10 working days, please assume you have not been successful. However, we encourage you to get in touch if you have any further questions.



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