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Customer Service Manager
2 months ago
We are seeking a highly skilled and experienced Customer Service Manager to join our team at ASDA. As a key member of our store operations team, you will be responsible for leading and managing a team of customer-facing staff to deliver exceptional customer service and drive sales growth.
Key Responsibilities- Lead and manage a team of customer-facing staff to deliver exceptional customer service and drive sales growth.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Work closely with the store management team to achieve sales targets and improve operational efficiency.
- Identify and address customer complaints and concerns in a timely and professional manner.
- Collaborate with other departments to ensure seamless customer experience across all touchpoints.
To be successful in this role, you will need:
- Proven experience in a customer-facing role, preferably in a retail environment.
- Excellent leadership and management skills, with the ability to motivate and develop a team.
- Strong communication and interpersonal skills, with the ability to build relationships with customers and colleagues.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of customer service principles and practices.
As a Customer Service Manager at ASDA, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. You will also have access to a range of benefits, including:
- Competitive salary and benefits package.
- Opportunities for career development and progression.
- Recognition and rewards for outstanding performance.
- Discounts on ASDA products and services.
